RCIReviews of rci.com

RCI is the biggest scam out there!!! Do not do it!! We were made all these promises and the places you can stay are not nice!!! There are extra booking fees on top of everything!! No one calls us back and we have tried to get some answers for 2 months!! You have a 5 day cancellation policy but they do not send you the login information for 3 weeks so you can’t see the crappy options you have!!!!! This is a joke! Worst decision we ever made. We are in the process of getting a lawyer to get out of this.

I am not getting heard. We booked a touring holiday in Spain for our 50th wedding anniversary. We landed at Malaga, picked up car hire and drove to Roquetas de Mar. RCI refunded my money and points as the resort was closed. We had to find a hotel for the second week it was that bad. The 3rd week of our holiday was in Denia. Again we got money refunded. The apartment was so noisy we could not sleep.During our time there we contacted RCI via the internet. As we had upgraded to RCI Platinum, this gave us options to upgrade or change resort. Every day for 3 days I went onto this system and was offered various places which had availability. I asked for a few including one at La Manga. This was completely ignored. I then phoned RCI and was told there was only one place available in Spain. This was at Marbessa club, however the person I spoke to told me it would not be up to my standards. I have complained to RCI and keep getting the run around. They misrepresented the places I booked, for example one of the resorts states, there is a full kitchen. I have been offered £50 to disappear. I have been embarrassed and insulted by RCI. This was such a special time in my life ruined as I have had to keep begging RCI to help. We had to spend time during our holiday looking for other places to stay, Everytime a speak to customer services at RCI I get a smart ass answer but no attempt at a solution.

We attended a sales presentation Jan 6 2022 and heard all the promises about how great everything is. We submitted our paperwork late March 2022. Today is 14 months later and nothing we were told has been done. We are having to pay another year of maintenance fees at the timeshares we are transferring, because the closing company is slow. We have not been able to use our RCI points because everything we wanted was booked, and once you pay all the fees to use your points, it's cheaper just to get an Airbnb or similar. This is just a big scam. Save your money.

RCI recommends that you combine you deposits to get more trading power which I did and started an ongoing search for the fall of 2023. We decided to look for something in the spring of 2023 and found a place to go at the end of April. Well guess what, in order to use the combined deposit, you have to cancel the ongoing search. I have plenty of points to do both, that is over a hundred. So basically if you follow RCI advice you get screwed and calling them is a total waste of time as they cannot do anything

I Booked a Vacation in January for Hard Rock Resort Dominican Republic punta cana? We have booked that Resort many Times Never been screwed up so Bad What is wrong with RCI We have been booking through Rci for over 20 years and platinum also i haven't got anything on my Vacation no emails no phone call nothing they can look at my phone call log and ive been calling numerous times since Friday to pay my fee for all inclusive but i didn't even know what i owed hadn't received nothing of trip it was a Ghost trip but my Credit card showed i payed for exchange fees so guy at 18664375817 i cant get NO HELP THEY HANG UP ON ME ive called several times supposed to get a mgr to help with my problem my fee is 2286.00 NOW THEY'RE MAKING ME PAY $3650.00 Icant even pay my resort fees Nobody will help me or see how i was screwed over REALLY RCI WHY DOES YOUR EMPLOYEES HANG UP ON US NOW Thats The Worst Customer Service ive ever had with RCI Shame on your company treating people like this so your getting this im really upset i lost my husband and that was our favorite resort im going to help get a wedding planned for our son but getting this Bad of a runaround from RCI im going i was trying to get another resort nobody will even help with getting another resort was supposed to get a call back from a mgr No call Back its been all week so i will continue with my crappy reviews on Rci you strive for 5 's you guys got a 1 and don't deserve it how im getting screwed over And go listen to phone calls and your workers are hanging up on us after you be on hold for long times RCI NEEDS HELP YOU DONT DO CUSTOMER SERVICE LIKE THIS I NEED A RESPONSE TO MY VACATION NIGHTMARE PLEASE

Pues la verdad, la plataforma se veía bien y estaba pensando en ser miembro pero el día de hoy llamamos porque una amiga me quería dar una semana con su membresía e hicimos una llamada de 3 donde nos contestó una señorita llamada Susana García, suuuuper grosera y cero con ganas de ayudar, por lo que no la verdad prefiero seguir con apps.

I have had the worst experience with them these past few years, ever since I had a stroke in 2019 and was unable to travel. I contacted my Time share and relinquished my points week and they suggested I ring RCI straight away and tell them I need to cancel. I rang RCI and asked them to cancel and they said I am paid up for another 8 months and had points remaining so best to ring them before renewal as the cant do it now. So before renewal I contacted them again by phone(what a pain) and they said I have not signed the cancellation form they sent me ! So i have paid another membership fee and signed the form that states that membership can only be ended after a years notice. *** Having had a stroke and now retired, this is something I cannot afford, especially the stress of it all. I have been a member for 20 years, but since the last takeover it's just GREEDY "STAY CLEAR OF THIS COMPANY"

Would give MINUS rating if I could. Booked in 2019 through RCI what would have been a wonderful trip with Collette through Europe for 2020. Trip postponed to late 2022 due to Covid. Checked 9 months prior to departure date for policy regarding cancellation without incurring a penalty, as I was monitoring the requirements concerning Covid and travel. RCI rep said I could cancel up to 30 days prior to departure to cancel if needed. (I also had travel insurance with Generalli Insurance.) Thought it sounded it too close to departure date; rep was supposed to verify with Collette and call me back. Didn't hear back from RCI. Forward to 4 months before date, I called RCI back, and found that I had just missed the date by ~7 days in which I could cancel without a penalty. The penalty was now a 75% loss. ($7500). At this time RCI states they had sent me an email earlier to give the cancellation date. Sending an email is NOT fulfilling your requirement to get back to the customer when previous communication was by phone. At that time period, I was not able to monitor my email account and had nearly 98K emails. NONE of the parties involved, (RCI, COLLETTE, GENERALLI INSURANCE) took any responsibility for the situation. Each pointed the finger at a different entity. Because of incorrect information, and RCI's failure to correctly communicate with me the customer, I lost $7500; also paid over $1100 for travel insurance which was a waste as well. It also took over 6 months and several phone calls to recoup the $1400 and change which is all RCI would refund me of my over $9200 trip. I will NEVER, NEVER, NEVER, EVER deal with RCI again.