RCILike most great companies, it all started with an idea. In 1974, Jon and Christel DeHaan set out to add greater value to the timeshare experience when they pioneered the vacation exchange concept. The DeHaans developed a system that allowed owners to exchange time at their home resort for a stay at a different affiliated property—delivering a new level of flexibility and choice to timeshare owners and revolutionizing an industry in the process.Today, RCI remains the leader in vacation exchange, offering the world’s largest vacation exchange network and providing unrivaled products and services to enhance the vacation ownership experience. It’s one of the many reasons why more resorts trust RCI to deliver vacation exchange services to its subscribing members than any other company across the globe
RCI (rci.com) has 513 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Jack
Stay away from RCI or any timeshares, RCI has terrible customer service.
Response from RCIJun 6, 2023
Hi Jack, we'd like the opportunity to address your concerns. Please email us at [email protected] and be sure to include your membership number. Kind Regards, RCI Customer Care
Claudia Lopez S.
Una vez que realice el depósito ya no contestan! te manda a buzón. Cancele el paquete y no me han depositado. Es un fraude.
Response from RCIJun 2, 2023
Hi Claudia, we'd like the opportunity to look into this. Please email us at [email protected] and be sure to include your RCI membership number. Kind Regards, RCI Customer Care
Vijay B.
CHEAT IS THE WORD I CAN USE TO DESCRIBE RCI AND THEIR WORKERS.....TO GET THE RCI RENEWED THEY WILL TELL U ALL LIES AND ONCE U ARE ENROLLED AND NOW U CANNOT GET NOTHING WHAT WAS PROMISED.... THEY ARE COMPLETE FRAUDSTERS IN WHITE COLLAR. PLS AVOID THEM AT ANY COST.....
Response from RCIMay 31, 2023
Hi Vijay, your comment concerns us. Please email us at [email protected] with additional information and be sure to include your membership number. Kind Regards, RCI North America
Terri
I have owned a time share for 18 years. I signed up with RCI the first two years and realized it was useless. I couldn't ever get a week to exchange that was comparable to the unit/resort I owned and the fees they charge are ridiculous. I signed up again last year and banked two years of my timeshare. I have had the same experience but worse. If I don't renew for another year I can't use the property I reserve because my membership will be inactive according to Alex- the representative I spoke to who also could not give me his last name, employee number, a supervisor, email contact, etc. They also have a horrible cancellation policy. If you don't pay for cancellation insurance then they take 100% of the fees paid even if they are for services that won't be used because you are cancelling. I will never use RCI again.
Response from RCIMay 26, 2023
Hi Terri, we're sorry to hear this. Please email us at [email protected] and be sure to include your membership number. Kind Regards, RCI North America
Dennis H.
I have been a member of RCI since 1982 when you traded a week for a week and everything was fine. Then came the point system and Wyndham corp. When they went to the point system it screwed over everyone who had weeks. People would come in and use their points for the weekend which took the whole week away from weekly owners. I feel that the resorts that were on the week plan should not have been allowed to also go to the point system. I have been to buyer meetings and they want me to give them my units and pay them on top to switch to points. If RCI was so great like these replies they give you then way does it only get a 1.3 rating. Please reply to me and tell me if I’m wrong.
Response from RCIMay 22, 2023
Hi Dennis, were sorry to hear of your frustration with our exchange program. Feel fee to email us at [email protected] with questions/concerns. Kind Regards, RCI Customer Care
Vidal
Una completa estafa. La vendedora nos ofreció un sin fin de opciones, incluso nos dijo que lo mas que pagaríamos por estadía serian aproximadamente $349.00 por una semana. (7 días). Al momento de reservar a los $349.00 se le añaden otros cargos (sin contar que un "all-inclusive" puede costar hasta 1,000 dólares por día por persona) y en todos los resultados el precio en la pagina del hotel es mucho mas económica que las que nos ofrece el programa de RCI. Una completa decepción ya que el paquete lo venden como una alternativa económica para disfrutar en familia cuando en verdad es una membresía que no vale nada, PIERDES EL DINERO. Muy decepcionado con el personal, servicio y la mentira que nos vendieron. Por favor no caigan en este fraude, guarden ese dinero para pasar unas vacaciones fenomenales con su familia y no regalárselo a esta fraudulenta empresa.
Response from RCIMay 3, 2023
Hola Vidal, agradecemos la oportunidad de aclarar cualquier malentendido que hayas tenido. RCI ofrece a los propietarios de tiempo compartido la oportunidad de intercambiar su tiempo de vacaciones con otros miembros de RCI. No estamos involucrados en la venta real de propiedades de tiempo compartido ni empleamos personal de ventas del resort. Sin embargo, RCI se asocia con resorts afiliados para garantizar que estén actualizados sobre nuestras políticas y procedimientos. Nos complace ayudarlo con cualquier pregunta o inquietud sobre el programa de intercambio de RCI, y su satisfacción continua es importante para nosotros. Simplemente envíenos un correo electrónico a [email protected]. Si tiene preguntas adicionales sobre cómo usar sus beneficios de intercambio, háganoslo saber. Es posible que desee comunicarse directamente con el personal del resort si tiene alguna pregunta o inquietud con respecto a su resort/club vacacional local. Saludos amables, Atención al cliente de RCI
Shirley C.
I have been a member since 1984. It was wonderful. Many choices and I traded all over the world. NOW it is a joke!. Few resorts available, vacation plus is about the same cost as if I booked it directly with the hotel. I believe soon everyone will pull out and find an alternative unless RCI can improve their inventory. I do like the point system, but with nothing available other than off season resorts or added cost for vac plus, I don't think they will survive.
Response from RCIMay 3, 2023
Hi Shirley, we're sorry to hear of your frustration with our exchange program. Our exchange inventory is based on what other members deposit with us. For this reason, starting an ongoing search can be the only way to get highly demanded areas and dates. Feel free to email us at [email protected] if we can help you get a search started. Kind Regards, RCI Customer Care
Greg I.
I recently joined RCI to exchange my week in Laguna Beach as the dates were a conflict with a work trip. We have a Gold Crown resort. Everything I tried to book was an exchange plus property which was not explained to me when joining! The exchange plus properties are supposed to be highly desirable. I tried to exchange for one of these properties and the wanted to charge me $999 on top of my $289 exchange fee. The property I wanted to book was in Washington and had many open start weeks. (Highly Desirable???) I went directly to the Washington property website and I can book a week there for less than than the $999 plus the trade fee from RCI!!!!! WTH…. Seriously ….If I were to book this week in Washington, I basically would give RCI my week in Laguna Beach plus pay them $1288 for the exchange! I say SCAM what a waste of my time and the exchange of my week! I am furious and very disappointed with this business they get you in but you are screwed once you deposit your week unless you want to go to Palm Springs in the middle of 120 degree weather. Unbelievable how they stay in business!
Response from RCIMay 3, 2023
Hi Greg, we apologize for any confusion. Exchange Plus inventory is primarily available for highly-demanded, geographical locations and/or dates where RCI receives very few or no vacation ownership week deposits. Exchange Plus inventory does not originate from member deposits. The cost structure associated with confirming acquired inventory differs from standard exchanges. Exchange Plus inventory falls under one of four tiers based on how much it cost for RCI to acquire. • Tier 1: $399.00 US/$580 CAD; 9 Trading Power • Tier 2: $599.00 US/$870 CAD; 12 Trading Power • Tier 3: $799.00 US/$1,161 CAD; 14 Trading Power • Tier 4: $999.00 US/$1,451 CAD; 14 Trading Power No additional exchange fee applies as you imply in your post. If you aren’t interested in an Exchange Plus vacation, we encourage you to start an ongoing search for a standard exchange. We hope this info is helpful. Kind Regards, RCI Customer Care
