Gene K.
RCI has always been helpful& cordial…Gene
RCI has always been helpful& cordial however with this ‘crazy’ virus going around. There needs to be a little more kindness; compassion & compensation I have a plan to go to Florida this summer. But I am Leary of going & don’t want to risk taking my children to a state that has had many covid cases I am asking RCI,For an exchange into next year and not lose my points &/or my deposit Due to this virus people are afraid to travel. And stay in a resort We ,as owners, should have the right to exchange our vacation into next year with no repercussions. And hopefully this ‘silly’ virus will not take us into next year If I should call a customer service agent, I expect to be treated with kindness & respect. You get a lot of our money as it is, there is no reason that an exchange of a vacation this year can’t be taken into next year. Without charging me again !!
Response from RCIMay 13, 2020
Hi Gene, RCI is committed to providing you flexibility at this uncertain time. You may cancel Points and Weeks reservations for travel through June 15, 2020 and receive 100% of your Points or Trading Power back for a future reservation. When cancelling a reservation for travel through June 15, 2020 no exchange fee will be required if you rebook your cancelled vacation by December 31, 2020 for future travel. Please contact a Vacation Guide via Phone or Chat to process your request. If you have Trading Power or Points expiring and prefer more time to plan or travel, speak to one of our Vacation Guides for additional options. You can reach us by: Phone: 1-800-338-7777 (RCI Weeks), 1-877-968-7476 (RCI Points) Monday-Friday 8AM-8PM and Saturday 8AM-5PM Email: [email protected] Kind Regards, Adrienne, RCI Social Care Team Member