M M.
What a scam!!
What a scam. I met with the RCI rep at our timeshare at Massanutten Resort last week to learn about RCI and the places we could go, by trading our timeshare week. Then I talked to an RCI phone agent . Here’s what I learned: 1. My timeshare has a trading value/number, assigned by RCI, based on my timeshare location, time of year, size, etc. 2. You can’t go into the RCI website to get your trading value number or even explore your trading value to see where you can go until you pay $99 to join RCI. So, you have to join blindly to even see if joining will be beneficial to you or not. So, I joined since our timeshare company had a special going on to join RCI. 2. Once you join RCI, you still can’t explore the value of your trade to see where you can go until you “deposit” your timeshare week. Once you deposit your week, you lose your time at your resort and can’t get it back. So, once again RCI expects you to act blindly by depositing and losing your week at your timeshare, just to be able to see if you can trade for somewhere you may want to go. 3. By talking to the RCI rep I learned that my timeshare trading value was so low at Massanutten that I would have to trade my timeshare for multiple years just to be able to go to one decent resort in places we may want to visit. So, now RCI has my membership money and now demands that I give up/trade in my timeshare week just to likely learn that there’s no desirable place that I can trade for, given the poor trading value of my unit at Massanutten. What a scam! If RCI was legitimate, they would allow someone to see their trading value and potential trades BEFORE taking someone’s membership money, or at least allow a paid member to PREVIEW their potential trades at other resorts without having to deposit and completely lose their own timeshare week! The icing on the cake…when I asked for a full and total refund, the RCI rep said that membership fee refunds are prorated!! I’ll be contacting the Consumer Protection Division in NJ where RCI is headquartered and the CPD in Va where Massanutten is located, to report RCI’s scam.
Response from RCIOct 27, 2023
Hi, we are sorry to hear of your frustration with our exchange program. You may use the online Deposit Calculator to determine the Deposit Trading Power of your vacation weeks prior to depositing them. To locate the Deposit Calculator, logon to your account. Click the “Person” icon, and select "Manage My Deposits." Click the “Weeks You Can Deposit” tab. Then, click the “Calculate” link for the resort and year you wish to deposit. Your resort’s name and ID number should populate automatically. Select to search by specific unit number or by room type if needed, and click “Continue.” Then, fill in each required field, and select "Calculate." Feel free to email us at [email protected] with additional questions. Kind Regards, RCI Customer Care



