RCIReviews of rci.com

We had 2 weeks booked in Florida and wanted to change locations due to weather. RCI “chat" told me if I cancelled the reservation, my points would be put back into my Wyndham account, NOT the RCI account. The points would take a few “minutes” to be put back into my account. So I cancelled the reservation expecting to use my Wyndham points for a vacation elsewhere. The next day there were no points added to my Wyndham account. I called and was told the points went back into my RCI account. I went up to the supervisor level and explained what happened. The supervisor told me that even thou I received bad information from RCI, they couldn’t put the points back into Wyndham. They didn’t care, they did nothing to help. The next day I called and talked to another supervisor. After a lengthly butt chewing, she agreed to rebook my original reservation. I received an email from RCI confirming the rebooking. SO….we go to check into Tuscany Village and they don’t have anything on file for the first week of our trip. After 30-45 mins of effort, Hilton saved RCI’s butt. I can now say that I have been screwed by RCI, Hilton and Wyndham. Hilton just went up a few notches. Lori, saved RCI a lawsuit. It was as if she actully read Conrad Hiltons book on customer service. Note-Do not believe anything the timeshare people say. YOU ARE ONLY $$$ Wyndham said they were going to "throw in" 2 weeks in a 3 bedroom unit if a purchase some more points. I get the certificate, it costs $500/week to get the room. That is not being "thrown in”. I called their supervisor she told me the certificate is free, it just costs $500 to use it. Can’t make this stuff up folks. Hilton Grand Vacations on the Big Island. It was a 40 minute walk from the car to the room. We were in Ocean Towers with a view of a grass wall and goose poop. The timeshare folk told us since we don’t own there, we get the worst rooms they have. He was dead serious. We left after 3 days. (Lori and her manager, at Tuscany village restored some faith.) Then RCI pulls this garbage. Folks, stay away from the Timeshare garbage. You as a person mean nothing. Its all about the initial money and monthly maintenance fee’s.

Lamentablemente adquirí un vehículo por esta financiera, de un vehículo placa blanca la empresa también me falló pues estos vehículos no dan lo esperado monetariamente. Me he visto alcanzada para estar al dia con RCI pero no es gusto que por un mes de retraso ya envíen orden de inmovilización del vehículo,es un acoso una llamadera con amenazas correos.es frustrante me siento acosada asfixiada intento hacer acuerdos de pago y no es suficiente con ellos.es muy mala opcion los interés son exagerados hacen lo que se les da la gana con el cliente no lo recomiendo Apenas les dije que está va hacer su entidad financiera rechacen no caigan El call Center pésimo gente que le habla a los clientes cómo si fueran de la calle falta de respeto Estoy muy triste y abrumada por está situación No caigan

Por medio de ellos contratamos renta de vehículo y cuando llegamos nos dejaron varados ya que no me entregaron el vehículo ni si quiera dieron una solución , sus líneas las desconectan no se hacen responsables muy mal servicio de su parte

This should be a zero star. This company is the biggest scam and joke ever. Stay away from this SCAM. You look at other travel companies like Expedia and Booking.com the prices are cheaper. The RCI Exchange Plus is exactly like that. You pay the same price + you lose 10K plus of your exchange points. This company should be investigated for fraud and consumer abuse and stealing from hard working taxpayers.

RCI are a very poor service delivery company. They do not assess the resorts they subject their members to. A waste of money. Currently using Sterling Ooty- Fern Hill and I think I’m in the domestic quarters. It’s atrocious, to the point I’m cutting short a 7 day stay to 3 days. RCI can keep the profits.

The website for RCI is awful. It constantly says that there is an issue of somesort. The prices continue to rise every year. They are getting worse and worse by getting you with fee's for everything. I have called their customer no-service line for issues and the staff were not helpful. The second tier service person solved the problem but was incredibly rude about it. I have been a platinum member but I have not seen any benefit in it. I have been an RCI member for many years but it may be time to start looking at Interval. These issues have been an ongoing problem for years.

Not very happy. Spent extra £ to extend our Gold service/standard in order to try & find a match for our already banked week after 6 months of banking ..to no avail. This has never happened before with Dial an Exchange. Am not spending any more £ and will never bank our Gold timeshare weeks with them again.

Unbelievable! We have been Wyndham owners since 1997, and have traveled the world staying in beautiful resorts using RCI exchange. The exchange cost over the years has of course risen from under $100 to $299. HOWEVER, with the new Exchange Plus program, in addition to paying with our week's worth of points, they wanted to charge a WHOPPING $1500 for only 5 nights in a hotel room at Moody Gardens in Galveston! I noticed that so many resorts that were always available for simple exchange are suddenly EXCHANGE PLUS. In our many years of timeshare ownership, we have seen constant "Updates" and renaming of levels, which in other words, means "new ways to screw the owners!"