Ritchie BrosReviews of rbauction.com

Criminal place, I bought multiple items at the February sale in Orlando. I was able to pick them all up accept the welder I purchased, it could not be located. We waited three hours for the staff to try and locate it, in the end was told it’s here we just have to find it. Will call you. That never happened, called them multiple times in the last four months, was hung up on, and told will call back. No response at all. Called customer service line, customer service told me “we don’t deal with that, call the location directly”. Which is hilarious, making the customer service line pointless. I checked my online account today, that item has been deleted from my account. Luckily I have a printed sheet and item number from the sale. So, no refund, no answers, no item. They stole my money and don’t care. I just defined a thief.

There's a line to get into RB then a line to get loaded or unloaded then a line to get out , been a truck driver since 1993 this is the absolute worst place truck driver nightmare .

I had to walk away and not even pick up my winnings because of the new rule change that was not communicated to me properly. Changes were made in secret and even the final invoice never showed the extra charges till i was at location and got a $1400 bill for $300 worth of stuff. They will charge $100 on top of each $5 item. why they did not do a min bid and let ppl know that its not areal auction i dont know. never go there they are now crooked and will kill the whole idea of an auction.

Beware! Beware! Beware! I bought a used hydraulic tank in the auction for $95, when I got my invoice, it included an additional $100 processing fee. My $95 tank cost me over $210 with taxes. It is my mistake for not reading the fine print that was changed as of Jan 1st this year. Instead of a 15% fee, I had to pay a 100% fee.

If I could give negative stars, I would! The pictures are specifically taken of vehicles to portray them in their best light and hide missing, important components. When they are called out on it, they refuse to make good and play games around their policy. They don’t even hold true to their own policy! Look elsewhere, you can get better deals and not get scammed!

I inadvertantly defaulted on my bids. Called 2 days past the deadline and was told I'd have to pay a $500.default fee on $530 worth of merchandise, and I was all set to make things right just for them to insult me by saying they had no other options available. Pure profiteering, predatory business practices.

Sold 2 trucks. 2 weeks later they contact me the PREAPPROVD buyer couldn’t get finance. B.S sold for 70 k each sellers contract I should recieve 126 k. Buyers and sellers are under contract. They want to pay. 120 k. First told me to come get MY trucks thought when they said sold it meant something did business with Ritchie 3 generations. Bye

I signed to auction my equipment at 10% at a live auction. I found out later they weren't even licensed to hold auctions in Oklahoma. They offered to have me pay to ship all my equipment to Texas to get a live auction. Which is nuts. They then stated they would be licensed "next" month. Three months later they still weren't licensed. They finally offered to sell my stuff in online auctions at the agreed 10% and no additional fees. They charged more than 10% every time something sold, plus they added online sales fees. I have been trying for months to get a refund and I have heard nothing from them. Additionally, their online auction is a joke. You are better off scrapping your stuff than selling online. Numerous items sold for $100 or less, which actually cost me money because they charged a $100 minimum commission and would not let me set a minimum sales price. Several buyers told me they simply put in their 'bid' as a place holder so they would be aware of other bids only to 'win' the bid as the only bidder for $40, $60 or $100.