Ritchie BrosReviews of rbauction.com

they only try and get money for stuff that there affiliates have for sale and if you are not one of them they just give it away in the auction.

purchased a 3pth tiller that was advertised as a 50inch 540PTO. it was only a $450.00 purchase but with their fees it was an extra $100. I thought $100 fee for a $450 purchase was ridiculous. But then i got home and found out the tiller was a 48inch with a 2000PTO which wouldnt work for my tractor. I called and we agreed that they would give me back the fees and i would sell the tiller myself. still havent received my fees back. This place needs to be shut down. They are robbing the BUYER AND THE SELLER.

I recently purchased a Taylor-Dunn that had no motor or controller. I have purchased Trucks with them before and they normally have little things that might need attention, Most items that are inoperable are listed as such, so I felt confident that I was purchasing a product that would work since it was not listed as inoperable. I called and was transferred to a Manager that was voice mail only, no return call 3 weeks later. I emailed via the contact form online, no response. So now I stuck with a $4,500 oversized paper weight. I understand the disclaimer, but really , no motor and you are ok with this?

It’s been over a month since the auction was over and I still cannot get paid for my item that sold I’ve given him business account personal account ever variation of any information they may have in me and I’ve had multiple reasons why they were unable to send me my money and I believe it’s only because they don’t have it it’s a sinking ship. There’s no reason why I should not have my money from the auction at this point absolutely no reason

I received a letter from Ritchie bros informing me sensitive data was breached relating to my personal details. No apology and they told me months after the fact where I could have taken measures to protect myself. If they can do this to an ex employee I dare not think about their customers data security. Terrible company stay away.

I wouldn’t give 1 star but can’t give none. Bought a van trailer and a small item. By the time it was done they charged me over $1,100 for fees and my items were only 4,350. Over 25% for all their fees that aren’t listed when bid is placed. Rip-off. Will not buy from them again. Cheated me once but no more.

Bought a 2015 Freightliner. What a joke truck died leaving auction yard in Houston Tx. Had to pay a wrecker to pick up truck and tow to Kerrville Tx. $ 7000.00 later truck went another 380 miles when motor let loose. Mechanic found proof of parts replaced but total engine job was avoided. Will cost 20k to fix. Waiting to hear back from RB after dispute was filed. Everything about this transaction was a lie!!! Buyers beware because sellers fail to disclose major issues. A big expense for a consumer to absorb!!!

I have purchased several products; most have been satisfactory. Several have been defective. I bought face masks, that looked good in photos, but had rubber that had deuterated. I called manufacturer and learned that the shelf life had expired in 2011.richie bros claimd that their pics show no problem.Besides the dollar amount paid is less than there iron clad guarantee covers. The rep had to guide me to the fine print where the $$ amount limit is stated.They will even reject a claim when defective tags are found inside a container, claiming they do not open to see clearly visible unserviceable tags. They will not post any info to assist bidders IF item is defective. THEY ALWAYS HAVE THERE FINE PRINT TO COVER THERE A***