Ritchie BrosReviews of rbauction.com

I had been using Ritchie Bros as one of those resources for that for over 40 years and had numerous dealings some good some bad but now that Ritchie Bros has become a huge corporation all my recent dealings have been bad both selling and buying and I have learned that Ritchie Bros standard response and what I now call there Motto is Quote "WE ARE NOT RESPONSIBLE" THE FOLLOWING EXAMPLES OF THESE DEALINGS: BUYING: 1) On Feb 20, 2023 in Orlando, FL, USA Lot # 17349 Purchase Lot of 5 Pieces With Description ONLY of " Quantity of Electric Exhaust Fans" 4 of the pieces in the lot were old fans with no value - but one of the fans was a Brand New Unit with a value of $17,000,00 USD which I knew exactly what it was and what it was worth and what I wanted and purchased for the new large shop I am building in NB . I PURCHASED THIS LOT OF 5 PEICES FOR $110.00 USD FOR ALL FIVE PEICES In this case Ritchie Bros also screwed their seller as this unit A NEW NEVER USED ON FACTORY PALLET DIRECT DRIVE 15 HP DUSTPROOF HIGH VOLUME EXPLOSION PROOF FAN worth $17,000.00 USD should never have been thrown in with a lot of old well used fans and should have had complete details which it did not and I am sure the seller freaked out and Ritchie Bros was trying to screw me out of the unit to appease the seller and deliberately did not load the unit hoping we would not notice ?? What a way to conduct business. I bought also 4 pallets of various Excavator Bucket Pins as needed them for the Equipment were are liquidating as we retire and move back to NB. Ritchie Bros demanded we set up an appointment to load which we finally got on or about April 1 , 2023 5 weeks after the sale. When the driver attended to the site they had him stand by from 8:00 AM to 4:00 PM and he the driver tells me there was no reason for that and finally starting loading after 8 Hours for which I am paying standby rate for the truck?? Finally about 4:30 Ritchie Started loading the truck but even though driver specifically informed them that the large new Grey Fan was part of the lot Ritchie Bros Refused to load it and stated the yard was closing - the driver contacted me and I tried to contact their site supervisor who was gone for the day - OR SO THEY SAY AND NOBODY ELSE COULD HELP ME?? The loading staff told the driver he had to leave or have his truck locked in the yard. As he had other pickups booked he left and proceeded to load his other freight 300 miles away. When he arrived in NB the fan was not on the truck and when I called Florida they insisted it was loaded and the driver must have unloaded it in a wrong delivery ?? I spent 2 days fighting back and forth and they finally admitted it was in their yard and I had to send another truck to Florida to pickup the Fan. This whole episode with standby - having to send anther truck - having to do customs clearances again cost me well over $3000.00. When I approached Ritchie Bros I got their stand motto: Quote "WE ARE NOT RESPONSIBLE" Now after 10 Months they refuse to answer emails and when I phone they run me around for 1/2 hour - PLACE ME on hold and then state they will have to get back to me and never do. SO IN THIS CASE THEY SCREWED BOTH THE SELLER AND ME BY THEIR INCOMPETENCE ON BEHALF OF THE SELLER AND/OR DELIBERATE ATTEMPT TO DECEIVE and DEFRAUD ME. 13641826_1.jpg LOT # 17349 Quantity of Electric Exhaust Fan View Item Details selling price 110 USD*

Blood thirsty money hungry business, commission has gone through the roof and buyer premium's!!!!. Less and less service over the past two years. Buyer premium's have gone from 10 percent for lots over 2500.00 to 15 percent for lots over 12,000.00 and 1/4 of the staff

I won't be buying again. I've purchased many items over the years from the Dunnigan site, tens of thousands of dollars' worth. Now they just have completely collapsed as a seller. I was injured loading my purchase because their "loader" refused to load my item. They charge taxes on their bidder fee. How is that legal? $100 minimum bid fee on an item that sells for 5$. Now they've increased the fee's again?! 15% on any item $12k or less. Way too many problems happening more often for larger and larger fees. And the lines? I arrived at 11:00 am...I wasn't loaded and out the gate until after 4pm. A line to pay, a line to get in, a line to get loaded and a line to leave. Expect to spend the entire day there. Buyers and sellers BEWARE!

Will not pay for item sold For 3-4 weeks Scam!!

Not to contradict the tremendous amount of bad reviews, but my experience and purchase with Ritchie Bros. was flawless. Caveat: I bought through their "Marketplace E", which is a reselling market for similar equipment that you get at regular auction, so maybe processes (or at least personnel) are slightly different, but this is still part of the Ritchie Bros services, and for me this service worked perfectly. I found a refurbished HMMWV that I liked on their Marketplace E. I placed an offer for the vehicle and waited the 2 business days for what I expected would be an "accept", "decline", or "counter offer". After 4 business days I called the Ritchie Bros sales department to see what was up. They informed me that the seller had set a no-less-than limit that my offer did not reach, so my offer was deemed unacceptable and was therefore classified as "invalid". It probably would have been nice to know that "invalid" was another option, but they do provide you a number to call in the event that you have questions about your offer. So I guess if you are a serious bidder, you will call the number, which is exactly what I did. They were responsive to my questions, explained the reason that my bid was stuck, and offered to call the seller and mediate a fair price. They promptly called me back and advised me of the sellers "left and right limits" (to use a military term), to which I provided what I thought was a very fair bid for the HMMWV, which was promptly accepted by the seller. I received the title for the HMMWV before it even arrived, and the HMMWV I received was exactly as advertised by the seller. If I had to say something negative (or really "informative") for the buyer, it's that don't be off-put by the extreme inconsistency in business names. I read this on a review, so I knew what to expect, but it was still a little unnerving (especially when you're about to drop $30k+ on an HMMWV) to see. In my case, I found a vehicle on GovPlanet, though the pictures were watermarked as IronPlanet, when I called sales they answered as IronPlanet, yet when they called back, the Caller ID said Ritchie Bros, and purchasing invoice went through TruckPlanet! Crazy and confusing, but if you expect it before you start, then you just roll with it through the process.

The truck I bought on line was not same as the one they have taken pictures of it. Many damages places on the truck they have not taken any pictures of it not even mentioned it as descriptions.

HUGE SCAM. Bought a $140 item and they charged a "$100 Minimum Fee". They hide behind the "you agreed to our terms" language. Disgraceful on how they can get away with this. No one should use this company.

I got in line for the forklift load. It was a short line. 7 hours later they finally put the one item on my trailer. No kidding, Ritchie bro, decision to have one operator loading has me reconsidering participating in future auctions.