Ritchie BrosReviews of rbauction.com

Pickup at the davenport Florida, February auction is totally unprofessional, you need to book an appointment even for the small items, they are a month behind in bookings for pickups, A MONTH! They only have 5 loaders running at a time, trucks are lined out to the road all day, our trucker at one time arrived for his appointment on a Friday at noon, waited until 4pm and didn't get loaded, they made him stay all weekend until Monday. SHAMEFUL!! They should spend some of their enormous profits they make form this auction and hire more people and more loading equipment for what is needed of an auction this size, half a dozen skid steers should be used for the small items and telescopic forklifts should be used for the medium size pieces and the loaders for large, if they have a dozen or so more machines to load it still would not be enough, spend some money from your high commission rates for more help and machines to load out, doing this to the truckers and the public that buy from you is shameful...

The issue with RB is that you have no ability to get to someone in charge. You're stuck with their support staff who will not redirect your call to accounting, to management, to anyone. When you ask a question, they respond with. We purchased a truck at auction. Initiated a wire transfer the following day. We made travel plans that included two air flights and arranged transportation to the seller site. The issue was that we need to get the truck before a major storm system moved in. We sent wire confirmation to the seller and no fewer than 5 separate times to RB employees. Somehow, no one got any attachments. No one gave a straight answer. No one solved the problem of payment. One rep told me to call back at 7:00PM to talk to a manager. When I did, I was informed that all managers were gone. When RB finally admitted they had received the wire transfer, they informed me they needed 1-3 additional days before they would release the truck. By this time I was enroute to the seller's site. Now, three days later I still have not received an invoice indicated I've paid. I suppose at some point I will receive notice that I paid.

It's sad to see one of the best auctions turn into the worst. Greed will ruin this business. Most photos are posted late.Rating 1.3 * is simply disgraceful but no one seems to be doing anything. Wake up !!

Ho acquistato una motocarriola nuova con contaore che segnava ore 400 e una idropulitrice a scoppio nuova con il corpo pompa forato sulla giunta quindi perde acqua.Secondo me ci vogliono piu controlli dei prodotti altrimenti si deve responsabilizzare in qualche modo le ditte fornitrici,dato che si tratta a vs dire di macchinari nuovi.CAPIREI SE FOSSERO USATI

i was always the auction company customer ..after getting so many ads and pop ups from richie brothers i decided to give them a try,WHAT A MISTAKE!! THE WORST CUSTOMER SERVICE,THE WORST MANAGMENT ,RUDE AND MEAN , I SPENT A TOTAL OF $17000 IN TWO DAYS AND WILL NEVER SPEND ANOTHER DIME ..THE AUCTION COMPANY IS THE PLACE TO BE ..BEST SERVICE,VERY PLEASENT PEOPLE THAT REALLY HELP YOU OUT..UINLIKE RICHIE BROTHERS ..THE TOTAL OPISITE ..I AM SURE THE CORPRATE OFFICE WOULD NOT ALLOW THIS BUT IT IS HAPPENING IN LOS ANGLES BRANCH.PERRIS CALIFORNIA....WORST SERVICE EVER

UPDATE: JUST got my title - 1) the title is STILL in the seller's name (I paid Title doc fees) - was told these "title doc fees" were for them to 'WRITE MY NAME ON THE TITLE" and to send it to me (which by the way it took them 30 days to send it to me). NOW, I still have to go to my courthouse to have the title transferred to my name, PAY the fees AGAIN - and was told I could "try" to get a refund on the fees I have already paid but since it is past the 30 days I probably would not get a refund. WHAT A FRAUD!!! This Alexix Brooker that held on to this title that ALL SHE DID WAS WRITE MY NAME ON THE TITLE to send it to me AFTER the 30 days was over - has really put the screws to me/us. I DID re-rate this company because although we have a truck now that is in better shape than most - after we have had it in the shop and replaced numerous things on it, they still are not a company that I would EVER buy something from again because their business practices are atrocious!

This place is a joke. I was preapproved up to 50k for a backhoe but they move so slowly I had to pay for it out of pocket or lose the machine I wanted. The lending agent Dave Sprauer told me "buy the machine and we will remimburse you". Their website says approval in a day but that doesn't mean getting the loan. I waited for well over a month, jumped through a bunch of hoops, paid $1000 for insurance I didn't need etc only to be told later they weren't going to finance the machine because they think it's older than the tag says. They insisted on inspecting the machine but didn't have field agent near the location so they contacted my neighbors/employees and asked them to spend hours downloading apps and performing the inspection without my knowledge and ON MY DIME. No one even notified me they decided to not go through with the loan, I had to call 2 weeks after the inspection to find out. Very unproffessional! This place cost me a lot of time, money and aggravation and never came through in the end. I don't recommend anyone dealing with them.

Ritchie Brothers was calling for payment the day of the sale. Their financing department had approved me for plenty, but the representative was on vacation.....SO I get a local loan get wired and then veritread shippers got paid for shipping and then no show. they dont call, they dont ship. Can't get them to move and it's past the 8 day wait period that the item is supposed to be moved. I thought that there was some sort of comunication through RB and the shipper. But RB doesnt care after they get their money. I am SO disappointed.I still havent heard about the skid steer. I dont know if there even is a skid steer or if this is just a scam. It feels like a scam. NEVER AGAIN!