Ritchie BrosReviews of rbauction.com

Absolute crooks. How is this company still in business? They will rip you off, keep your money. Hard to communicate with them will spend hours on the phone.

I purchased an “unused” piece of equipment at a recent auction. When I inspected the equipment after the auction, they were many deficiencies, including substantial fluid leaks. I have spoken with the yard manager several times over the last seven days and their stance is that someone must’ve filled it with fluid during the auction and it spilled all over the machine. I asked her who did this and she stated that she did not know. This reply is unacceptable to me. I escalated this to upper management and their response was it was sold as is where is even if it was an unused piece of equipment.I stated that the leaks and other deficiencies should’ve been listed in the report. I do not recommend buying equipment at Richey brothers auctions.

Poor services very high fees no understanding

Terrible customer service. They lied about the truck and stonewalled me when I pointed out there were no difficiencies listed. I won't buy from rb again simply on principle

Ho acquistato diverse cose, un trattore, una rotopressa, un aratro, un escavatore e alcune benne.. in tutti i casi mi è andata molto bene, il trattore aveva veramente poche ore e la pressa era nuova, ho risparmiato decine di migliaia di euro, certo bisogna essere consapevole che dopo l'asta c'è l'iva, la loro commissione e poi il trasporto, e bisogna leggere bene le condizioni del bene, loro non danno garanzia e quindi è a responsabilità di chi acquista, e soprattutto non bisogna giocare con le aste ma fare offerte solo alla fine preventivando tutti i costi futuri...tutto qui.

Made an offer and was expected to finance since I was already preapproved and was waiting on the items to be financed. Days go by and they notified me that the interest rate would be (14.9%) and it was under 10k (my mistake) so the rep (TylerK) says you need another purchase to get over 10K, I was reluctant but I needed a trailer anyway. More days go by and no response. On the last day they decline the purchase stating they couldn't finance the trailer and the truck was not enough. I'm thinking what just happened (bait and switch). Luckily I had a back-up plan because they are very uninformative but they will overload your email begging for your business. Definitely have your plans A and B. If its your first time ease into it because you will surely miss something.

I never had a bad experience onsite picking equipment up. However I will warn you about taxes and where your equipment is located. I was shocked to see a 10 percent tax on a Welder in LA. Between tax and action fee made something inexpensive not worth buying. It added 20 percent to the total cost. So look at the state tax on the location. It can be a make it or break it.

This company took forever to come and get my gradall and when they came and got it and sold it they sold it for less than what scrap prices were. I had $24000 in this piece of equipment and it ran great.They sold it for 3 thousand five hundred dollars, it would have scrapped for 5 thousand dollars. I'm so upset and lost so much money