Ritchie BrosReviews of rbauction.com

Met with helpful, friendly people.

WHAT A TERRIBLE PLACE!!! I’m shocked how many dumb people on our planet!!! How stupid must be those who buying from this scammer place. This auction not only cheating people on the item description but they also cheating foreign buyers on VAT refund. RIDICULOUS THIS IS ALL I CAN SAY. Shame that no institution who would be interested in taking down such scam places

I won my bed just by luck, cause I’m not good on the computer and I kept having trouble getting back to where I needed to be and I’m still not good on the computer and I’m trying to send them a message and I still don’t know how but the auction was good

Bought an auction vehicle. No license plates. I didn't receive the title until a month after I bought it. It took 6 emails and a half-dozen phone calls to get it. Tax office wouldn't transfer the title without a Power of Attorney letter and a Bill of Sale. I didn't receive either. After another 2 months and twice the number of phone calls and emails, I was told, "We told you this would take a while." I asked for their legal department and corporate contact information, but they wouldn't oblige. My emails were ignored. I finally contacted the corporate office of the seller of the vehicle. I got the paperwork I needed, two weeks later. 3 months had passed. I had to pay for a temporary plate which was $30. I had to pay late fees and interest of $130 for late transfer, even when I had proof that it was not my fault. Horrible customer service. Horrible experience.

I bought a piece of equipment on salvagesale.com. When I paid for it and received an invoice with pickup location and contact. I phoned contact and made pickup arrangements. When I arrived and phoned the contact we both were surprised that the pick up location was in a differant state over a thousand miles away. I then phoned Ritchie brothers who are the auction company that runs salvagesale auction sight. I was informed that I could drive the extra miles or hire a company and I would be reimbursed. I elected to hire it done and now Ritchie brothers refuses to do anything to compensate me.

Habe am 4. Dez 2025 in Caorso Italien ein Fahrzeug gekauft Abwicklung bis zur Abholung ging rasch Nachher war alles anders.... Es meldet sich auf Mail ect niemand mehr, da vom Fahrzeug die Papiere fehlen Es werden für die Papiere extrem hohe Kosten verrechnet...wofür fast 300 €, dafür das keine Papiere mitgeschickt / versendet werden Nach Anlieferung und Überprüfung dann der Schockmoment Getriebe DEFEKT Hydraulik vorne und hinten DEFEKT Steuerventile von 4 waren 3 DEFEKT Kein Angabe in Beschreibung auf Mängel / Defekte "Zufällig" bei Videos keine Funktionsprüfung, wie es normal zu 100% anderer Auktionen gemacht wird Antwort von RB ein Hohn..."ist Gebrauchtteil" GEHTS NOCH ???? Weiters wird mittlerweile von 3.ten Personen mitgeboten, um die Preise in die Höhe zu treiben Verlust meinerseits durch Fakegebote über 15000€ Bei mir der Fall und bei 3 weiteren gleichen Auktionen, obwohl nicht im gleichen Land zur Versteigerung, immer der gleiche Account Steigt bei niedrigem 4 stelligem Gebot ein und pusht auf hohe 5-stellige Gebote, das macht kein Bieter Fazit Wenn Preise von 3.ten gepusht werden, ist der Anteil ( Aufgeld / Aufschlag )von RB natürlich höher und es wird darüber "hinweggesehen" In den USA, dem Stammhaus von RB, sind mittlerweile aufgrund dieser "Geschäftgebarung" hunterte Verfahren anhängig

Communication, website is easy to navigate, rep really cares about making your buying/selling experience pleasurable

We have used Ritchie Bros. numerous times to purchase trucks and equipment. Ritchie Bros. website and platform makes researching simple. Very detailed information and pictures. Once the auction is done, the processing time is quick and within days you can pick up your equipment or truck. Picking up at the auction site is quick and easy. Very helpful staff on site. Overall, the experience is seamless and well done