Jeffrey B.
Carole in customer service is a gem
Carole in customer service is a gem! She should get a large raise and bonus! Here is my tale: Friday I went to your site. I filled out email hoping to get a discount code/coupon. Got nothing. Later Friday I ordered my product. No email confirmation or any response. Yes, spam mail folder always checked. What did I get? I got a survey email Then I get a 15% off Black Friday email. Called 800 number and it went immediately to voicemail. Sunday I got a cyber Monday email and just now got another cyber Monday 20% off email. Never got a call back, so I sent another email, this time to Customer Service and Carole called me immediately Carole resolved the issue with her manager and awaiting my product on Wednesday. Thanks
Response from RavenoxDec 4, 2020
Hi Jeffery, Thank you so much for this detailed 5-star review. This is incredibly helpful. We apologize for any inconvenience you experienced, as we work hard to provide the best possible product and service. We truly appreciate your business! Best regards, The Ravenox Team




