RavenoxReviews of ravenox.com

Response from RavenoxApr 7, 2020

Hello Fannie, We are doing our best to send items out as quickly as possible. We hope you will understand that during the current Corona Virus crises, shipping timelines may be delayed. Please reach out to our customer service team for more information and/or questions on shipping. We would appreciate a revised review upon the receipt of your item. Sincerely, Ravenox Customer Support

Response from RavenoxMar 16, 2020

Hi Jeanine, We apologize for any misunderstanding or inconvenience this has caused. Please note that customer satisfaction is our priority. We hope you received our emails on 03/02, and 03/06, to confirm that you wanted the replacement part only. Since a reply was not received the order was canceled on 3/12/20. We would be happy to fulfill your order. Sincerely, Ravenox Customer Support

Response from RavenoxFeb 21, 2020

Hi Thomas, We apologize that you received your survey early. We do our best to send items out as quickly as possible. As I'm sure you saw on our website, many of our products are made right here in the USA and shipped directly from our factory. Your item has shipped and has likely been impacted by the current weather issues being experienced near our facility in North Carolina. Please reach out to customer service for more information and/or questions. We would appreciate a revised review upon the receipt of your item. Sincerely, Ravenox Customer Support

Response from RavenoxDec 26, 2019

Good afternoon David, Thank you very much for your honest review and letting us know about your customer service experience. We're happy to hear our rope met your needs, but disappointed you were not able get your rope fire treated in time. A member of our team will be reaching out to you today to see if there is a way we can help. Thank you, Ravenox Customer Support

Response from RavenoxDec 26, 2019

Hi Lex, We are so sorry to hear this! This is not a typical occurrence when ordering from Ravenox. A member of customer service team will be reaching out to your shortly to assist you with this problem. We will get this figured out! Thanks, Ravenox Customer Support

Response from RavenoxDec 19, 2019

We are extremely sorry to hear that, P.D. Ravenox is a certified Service-Disabled, Veteran-Owned Small Business. We pride ourselves on honesty. Please reach out to our customer service team: [email protected].

Response from RavenoxDec 18, 2019

This review was written by an individual who has never purchased any Ravenox or FMS products. FMS, short for Frontier Market Solutions, operates under the DBA Ravenox. They are one and the same, and the products manufactured and sold are the same and have not changed with the name change. The comments in this individuals' review are unsubstantiated and he is not a customer of either FMS or Ravenox. We stand behind each and every one of our products and we are proud of the highly trained customer support team that has the opportunity to interact with our AMAZING customers!