RavenoxReviews of ravenox.com

Response from RavenoxFeb 10, 2023

Hello Barbara, thank you for providing your feedback. The order was placed yesterday morning at 6:21am. We did not receive confirmation to cancel the order until 11:07 am today 02/09, as listed below. barbara onorato Today ‪11:07 am‬ Please cancel this order. Thank you! Barbara Onorato Sent from my Verizon, Samsung Galaxy smartphone Customer service did not assure that the order would be cancelled, as they do not have the authority to cancel orders. The agent informed you that we would let you know as soon as we heard back from the manager as listed below. ============================== Ravenox Today ‪11:31 am‬ Hello Barbara, Thank you for confirming that you are requesting cancellation for order 16059 placed on February 8th, at 6:21am. We forwarded your request to the shipping manager and will let you know as soon as we hear back. Regards, Customer Support ============================== Per the shipping manager the order had already shipped. Unfortunately once an order has shipped it cannot be cancelled. As we communicated, simply refuse the package upon delivery, or return the item. Best Regards, Customer Support

Response from RavenoxJul 2, 2022

Hello Staci, We are disappointed to see this review. We provided the tracking number to you the day that the package shipped, so the package(s) could be tracked. If you required assistance by the carrier, they should have been contacted, in advance of the delivery while the package was in transit. We unformed you in our email reply that the order was placed on Sunday 06/19 while we were closed, and June 20th was a federal holiday. We shipped the items the next business day 06/21. The "earliest" the package could have possibly been picked up by the carrier was Tuesday, July 5th, exactly like they did. USPS does not work on federal holidays. USPS attempted delivery on June 25th, which was unsuccessful due to no access, and because there were no special delivery instructions. They successfully delivered the package on 06/27. We take pride in our customer service team. We checked our communication, and the agent was in contact with you from the beginning and replied to every email received. The return instructions were also provided, if you elect to return the rope. We are proud of the product and service we provide, which shows through hundreds of raving reviews from our customers. Regards, Customer Support Team

Response from RavenoxMay 7, 2022

Hello Garner, We see that your order was delivered on Thursday, May 12 at 5:20 P.M., far before the 30-day window that was noted on our website. The time between the order date 04/23, and delivery date 05/12, was 14 days, excluding the weekends when we are closed. We would appreciate you taking the time to update this review accordingly. Best Regards, Customer Support =============================== Hello Garner, We are very disappointed to see a 1-star review. We checked our records and do not find any communication from you prior to leaving this negative review. It clearly states on the product page there may be up to a 30-day lead time on all deluxe gourd rack combo kit orders. The order was placed on April 23rd. Per the listed wait time the product will ship by May 23rd. Note that these kits are made to order. We would appreciate it if you would either revise or delete this negative review until the product is received. Thank you for your purchase. Regards, Customer Support

Response from RavenoxApr 18, 2022

Hello Rindi, We informed you several times that we do not enter or touch the orders that are entered in our system. The customer enters the order information. The countless emails you are referring to were replies to the requests we received from you. Additionally, the extremely foul language used when you replied to our customer support team is unacceptable. Regards, Customer Support

Response from RavenoxMar 28, 2022

Hello Steven, We appreciate your feedback. Per our reply to your recent email we provided the return instructions, as follows. We understand your frustration; however, our return policy states that any item can be returned that is in the original condition that it was received – unused, unwashed, uncut, complete and accompanied by original packaging including tags. Since individual dyeing techniques may vary depending on the specific application used, the information on our website is meant to be a brief outline of the Acid Dyeing process rather than a detailed formula and steps used to dye nylon rope. We would not recommend dyeing any type of rope or material without testing it first. Thank you, Customer Support

Response from RavenoxFeb 7, 2022

Hello Bruce, We are disappointed to see this 1-star review, and that you felt taken advantage of. All discounts offered state that "Exceptions apply". Our Purple Martin Bird products, which you purchased, and any plastic products are exempt from discounts. The total of the order "without any discount" was clearly shown before you checked out. You could have simply excited your cart. Thank you for your business. Customer Support

Response from RavenoxJan 20, 2022

Hello Nikki, JD Nix already left a 1-star review and we replied to him. We are disappointed that you are leaving the same review under a different name. Please note that we did not email you again today. We simply added a new comment in TrustPilot. Here is his review from JD, and our reply. *The following is the original communication chain.* 1-star review by JD Nix It's no! the product I want! to rate. It’s the customer service that is terrible!! They sent the wrong rope, no big deal, until you continue to get emails saying it’s the right rope, nope it’s not!! Why do they want to convince people it’s the right rope, when clearly it's not!! Never gonna order from these people again!! So proceed with caution using this company!! Ravenox’ Reply Hi JD. Thank you for sharing your feedback with us. As communicated. The rope is measured with a rope caliper as it comes off of the machines. It may appear a bit smaller diameter while it is still on the spool, as shown in me picture you forwarded to us. Rope will expand and relax once it is unspooled. We informed you that we are unable to confirm me diameter until after the rope is returned and received at our warehouse. Once the rope is received a refund will be processed accordingly. We take pride m our honesty and our products Best Regards. Customer Support JD Nix reply When you constantly email saying a customer is wrong in a round about way. That is NOT good customer service, trying to convince yourself that the rope is correct!! No need to convince a customer, we know what we need and what is correct for our business!! In our line of business the customer is always right, no need to consistently send emails to the customer stating we don't know!! It’s that simple!! I feel other customers should be aware of how you conduct business!! We called you, and you again said we were wrong!! This would have never gotten a bad review had you just been professional about the rope!! It's not the right rope, we can't use it. and it doesn't matter what it looks like off the spoon We are done and no longer care to do business with you, and hope people realize what they are dealing with when they try and conduct business with you!! We are not frustrated, we are frustrated in the way you have conducted business, plain and simple!! You would think you would want to make it right instead of trying to convince us it's the right rope!! Ravenox' reply UPDATE The rope was calipered and is the correct diameter.