Louie G.
Responded to Eric's request.
I received a prompt reply from Eric. Remediation was offered and accepted. My trust with this company has been fully restored. Thank you for your professional courtesy and recognizing me as a not just another customer but as a person. Unlike many unreputable companies out there you truly showed that customer service is important. Back Story: The description on the previous auction listed 2 metal shelves on casters. Only one of them had caster wheels. Tried to get the issue remediated and was advised that the picture was not as described therefore my fault for not checking better. Not sure I'll be using this site again. Just responded to Eric's request below. Stay tuned. See message on top.
Response from Rasmus AuctionsFeb 25, 2026
Louie, thank you for the update and for giving Rasmus Auctions the opportunity to address this. We’re glad we were able to connect, review the listing details, and resolve the issue in a way that restored your trust. Accurate auction listings and fair resolution matter to us, especially when expectations are missed. We appreciate you recognizing the follow-up and customer service, and we take this feedback seriously as we continue improving how items are described and reviewed. Thank you again for working with us.



