Rasmus AuctionsReviews of rasmus.com

Response from Rasmus AuctionsFeb 16, 2026

We’re sorry to hear this and want to be clear and direct. We do not tolerate fraud, and we don’t suspend accounts or withhold purchases simply because someone raises a concern. When issues arise, they’re reviewed against our posted auction terms and buyer policies, which apply equally to everyone. That said, we understand how frustrating it feels when an outcome doesn’t align with expectations. If you believe a mistake was made or something wasn’t handled correctly, we’re open to reviewing it. Please contact us at [email protected] with the auction number and details so we can look at the situation directly.

Response from Rasmus AuctionsFeb 16, 2026

Thank you for sharing this. I’m truly sorry for the disappointment and frustration you experienced, especially as a long-time customer who trusted our platform. We take concerns about misleading descriptions very seriously. Vendors are responsible for the accuracy of their listings, but when something appears deceptive, it’s our responsibility to review it carefully and ensure our policies are applied fairly. It’s clear from your message that you feel we fell short in how this was handled, and I regret that this situation eroded your trust in us. If you’re open to it, we would still welcome the chance to review the specific listing and communication in more detail. You can reach us directly at [email protected]. We appreciate the years you spent doing business with us, and I’m sorry this experience ended on such a disheartening note.

Response from Rasmus AuctionsFeb 16, 2026

Thank you for sharing this. I’m sorry for the frustration this caused, especially after spending significant money with us. You’re right that inspection is critical, particularly for items that aren’t brand new. That said, descriptions and photos should never feel misleading. When something listed as “like new” doesn’t function properly or has undisclosed issues, that’s not the experience we want buyers to have. Please note this was a retail return auction. Our return window exists to keep auctions workable, not to penalize buyers when problems aren’t obvious. Feedback like this is taken seriously and has already driven improvements in how we describe condition and set expectations. If you’re open to it, please contact us at [email protected] so we can review the specific items and learn from what went wrong.