Oğulcan A.
Repeated billing problems and refunds that never arrived
I've had several billing problems with RapidAPI in the space of just a couple of months First, I upgraded an API plan and was charged again instead of the existing payment simply being adjusted. The following month I downgraded the same API and was charged again I contacted support about the duplicate charges and was told the refunds would be arranged after they spoke to the API provider. I was expecting refunds of around $59 and $39, but neither has ever arrived Now I've checked my account again and found $255.85 under "Per Use and Overages", with £189.81 charged to my card. I was not expecting or knowingly approving hundreds of dollars of additional usage. I believed the API would stop when the included quota was exhausted unless I chose to upgrade I've contacted support again and have now also had to raise the matter with my credit card provider The most frustrating part isn't just the latest charge. It's that I already raised billing problems with support, was told refunds were coming, waited for them, and then ended up with another much larger unexpected charge I would be very careful with the billing and overage settings if using RapidAPI
Response from RapidAPISep 14, 2026
We’re sorry to hear about your experience and sincerely apologize for the frustration this caused. We understand how concerning unexpected charges and billing issues can be. We’ve reviewed your support ticket #141455 and can confirm that the refund referenced had already been fully processed prior to this review. An Acquirer Reference Number (ARN) was also provided, which you can share with your card issuer to help them locate and track the refund. We also understand your concerns regarding the additional usage charges. Rapid serves as a Public API Marketplace and does not own or manage the APIs listed on the platform, so API plans, quotas, and overage pricing is managed by the respective API Providers. If you have any additional questions or information you’d like us to review, please reply directly to ticket #141455 or contact our Support Team at support.rapidapi.com. Thank you for taking the time to share your feedback. We’re committed to improving the clarity of our billing experience and the support we provide to users.