The assistance I received to resolve my problem was efficient; they answered all my questions and were kind.
Response from RapidAPIOct 23, 2026
Thank you for your 5-star review! We truly appreciate you taking the time to share your positive experience with RapidAPI.
We're committed to providing a reliable Public API Marketplace and delivering helpful, responsive support to our community of developers and API Providers. Your feedback means a lot to us and motivates us to continue improving our platform and support experience.
Thank you for being part of the RapidAPI community. We look forward to supporting your continued success!
ML
MGMT L.
Do not purchase APIs unless you want to be scammed
Subscribed to a plan from Instagram Scraper API 2 - downgraded but plan was meant to last till the end of the month but It was revoked straight away. I have API credits available.
So I contacted the person in charge to resolve and they have been ignoring.
I've never had a bad experience with these guys till today.
Response from RapidAPIOct 23, 2026
We’re sorry to hear about your experience and understand your frustration with losing access to your remaining API quota after downgrading your subscription.
Please note that when an API subscription is downgraded or canceled, any unused quota from the previous plan is forfeited and does not carry over to the new plan. We understand that this may not have been clear and apologize for any confusion this caused.
While RapidAPI serves as a public API marketplace and does not own or manage the APIs listed on the platform, we take your feedback seriously and want to ensure your concerns are heard.
If you’re still experiencing issues or need further assistance, please reach out to our support team at support.rapidapi.com, and we’ll be happy to review your concerns.
Thank you for taking the time to share your feedback — we’re here to help.
MA
Max
Payouts blocked, no substantive support response for two weeks
I am a provider on RapidAPI. The dashboard shows at least $239.96 in recorded net payouts pending, excluding current-cycle overages. This includes overdue July and August payouts.
PayPal authorization reports success, but RapidAPI still says no payout account is linked. Repeated attempts have not resolved the problem.
I opened support ticket #142479 on September 30 and followed up. As of October 14, I have received an automated acknowledgement but no substantive response or resolution.
Customers continue using the service while I pay the operating costs myself. Payouts are blocked, further usage is accruing, and I cannot get a clear answer from support.
Please resolve ticket #142479, fix payout linking, and confirm the outstanding balance and payment date. I will update this review to reflect the outcome.
Response from RapidAPIOct 23, 2026
We're sorry to hear about your experience and sincerely apologize for the frustration caused by the delays in resolving your payout concerns. We understand how important timely payments and clear communication are to our API Providers.
Please know that we're actively reviewing support ticket #142479 and investigating the PayPal account-linking issue and outstanding payout concerns you've raised. We will follow up with you shortly with an update.
We take your feedback seriously and recognize the importance of providing timely, transparent support. Thank you for your patience while we review this matter.
If you have any additional information that may help our investigation, please feel free to share it directly in your existing support ticket or contact us at support.rapidapi.com.
Thank you again for taking the time to share your feedback — we’re here to help.
AN
Anthony
I published two APIs on RapidAPI Hub…
I published two APIs on RapidAPI Hub (an AI coaching API and a monitoring API for Google Business Profile). The platform is fast and easy to use, and publishing is free, which makes it simple to get started.
I contacted support to check how my APIs appear on the platform. The agent replied clearly and confirmed that both APIs are listed in the SEO APIs collection, exactly where I wanted them. I could verify it myself on the collection page.
One small point: when my ticket was closed, I was asked for feedback, but the feedback link never reached me, either by email or in the ticket. Putting the link directly in the closing message would help.
I have only used the platform for a short time, so this review covers ease of use, support and listing, not long-term revenue or traffic.
Response from RapidAPIOct 23, 2026
Thank you for your 5-star review! We truly appreciate you taking the time to share your positive experience with RapidAPI.
We're committed to providing a reliable Public API Marketplace and delivering helpful, responsive support to our community of developers and API Providers. Your feedback means a lot to us and motivates us to continue improving our platform and support experience.
Thank you for being part of the RapidAPI community. We look forward to supporting your continued success!
JI
Jim
RapidAPI support sucks!
User payed 640$ for custom plan, and is currently subscribed.
But payment didn't show up on my side!
Tried to contact support, created 2 tickets, got a generic automated response, after that no response!
Nothing
Like support doesn't even exist!
Response from RapidAPIOct 23, 2026
We're sorry to hear about your experience and sincerely apologize for the frustration caused by the payment discrepancy and lack of follow-up from our Support team. We understand how concerning it is to have a customer pay $640 for a custom plan and not see the payment reflected as expected.
We'd like to investigate this further and review your support interactions. However, we haven't been able to locate the specific tickets associated with your review.
Could you please reach out to our Support team at support.rapidapi.com and reference this Trustpilot review? If possible, please include your ticket numbers and any relevant details so we can identify your case and investigate further.
Thank you again for taking the time to share your feedback — we’re here to help.
AL
Alaka
Three tickets and weeks of confusion for one billing issue
My experience with RapidAPI support was extremely frustrating. The API provider had already reviewed the billing issue and approved the resolution, but RapidAPI could not coordinate the case with the provider or even keep its own support tickets aligned.
The same issue was spread across at least three tickets, and I repeatedly had to explain the situation and manually carry messages between RapidAPI and the API provider. Responses were slow, different agents gave conflicting instructions, and the tickets were not properly linked.
There was also no clear place to view all my tickets, follow their status, or keep everyone on one thread. Replying and including the API provider was unnecessarily difficult.
The issue was eventually resolved, but the process took weeks and required far too much effort for a billing matter that the provider had already approved. RapidAPI needs a proper customer ticket portal, better internal coordination, and a reliable way to communicate with API providers.
Response from RapidAPIOct 23, 2026
We're sorry to hear about your experience and sincerely apologize for the frustration and additional effort required to resolve this billing issue. We understand how important clear communication, consistent guidance, and effective coordination are when working with our Support team.
While RapidAPI operates as a public API marketplace and does not own or manage the APIs listed on our platform, we recognize the importance of facilitating a smooth support experience between customers and API Providers. We regret that the ticket coordination and communication in this case fell short of your expectations, particularly given that the issue had already been reviewed by the provider and was ultimately resolved.
We take your feedback regarding ticket management, response times, and communication processes seriously, as it helps us identify areas where we can improve. Thank you for taking the time to share your experience, and we appreciate your patience throughout the resolution process.
In the meantime, if there’s any additional context you’d like to share, please feel free to reply to the support ticket directly or reach out to our support team at support.rapidapi.com.
Thank you again for taking the time to share your feedback — we’re here to help.
DP
DP
Great service and very kindly and…
Great service and very kindly and helpful support I appreciate your work
Response from RapidAPIOct 23, 2026
Thank you for your 5-star review! We truly appreciate you taking the time to share your positive experience with RapidAPI.
We're committed to providing a reliable Public API Marketplace and delivering helpful, responsive support to our community of developers and API Providers. Your feedback means a lot to us and motivates us to continue improving our platform and support experience.
Thank you for being part of the RapidAPI community. We look forward to supporting your continued success!
PH
Patrick H.
Impressed by the speed and action taken…
Impressed by the speed and action taken by the support desk. Too often the help desk is not empowered to do anything more than provide bland response, but that was not the case. They fixed the problem faster than I expected, much to my delight.
Response from RapidAPIOct 23, 2026
Thank you for your 5-star review! We truly appreciate you taking the time to share your positive experience with RapidAPI.
We're committed to providing a reliable Public API Marketplace and delivering helpful, responsive support to our community of developers and API Providers. Your feedback means a lot to us and motivates us to continue improving our platform and support experience.
Thank you for being part of the RapidAPI community. We look forward to supporting your continued success!
