RapidAPIReviews of rapidapi.com

Response from RapidAPIOct 23, 2026

We’re sorry to hear about your experience and understand your frustration with losing access to your remaining API quota after downgrading your subscription. Please note that when an API subscription is downgraded or canceled, any unused quota from the previous plan is forfeited and does not carry over to the new plan. We understand that this may not have been clear and apologize for any confusion this caused. While RapidAPI serves as a public API marketplace and does not own or manage the APIs listed on the platform, we take your feedback seriously and want to ensure your concerns are heard. If you’re still experiencing issues or need further assistance, please reach out to our support team at support.rapidapi.com, and we’ll be happy to review your concerns. Thank you for taking the time to share your feedback — we’re here to help.

Response from RapidAPIOct 23, 2026

We're sorry to hear about your experience and sincerely apologize for the frustration caused by the delays in resolving your payout concerns. We understand how important timely payments and clear communication are to our API Providers. Please know that we're actively reviewing support ticket #142479 and investigating the PayPal account-linking issue and outstanding payout concerns you've raised. We will follow up with you shortly with an update. We take your feedback seriously and recognize the importance of providing timely, transparent support. Thank you for your patience while we review this matter. If you have any additional information that may help our investigation, please feel free to share it directly in your existing support ticket or contact us at support.rapidapi.com. Thank you again for taking the time to share your feedback — we’re here to help.

Response from RapidAPIOct 23, 2026

We're sorry to hear about your experience and sincerely apologize for the frustration caused by the payment discrepancy and lack of follow-up from our Support team. We understand how concerning it is to have a customer pay $640 for a custom plan and not see the payment reflected as expected. We'd like to investigate this further and review your support interactions. However, we haven't been able to locate the specific tickets associated with your review. Could you please reach out to our Support team at support.rapidapi.com and reference this Trustpilot review? If possible, please include your ticket numbers and any relevant details so we can identify your case and investigate further. Thank you again for taking the time to share your feedback — we’re here to help.

Response from RapidAPIOct 23, 2026

We're sorry to hear about your experience and sincerely apologize for the frustration and additional effort required to resolve this billing issue. We understand how important clear communication, consistent guidance, and effective coordination are when working with our Support team. While RapidAPI operates as a public API marketplace and does not own or manage the APIs listed on our platform, we recognize the importance of facilitating a smooth support experience between customers and API Providers. We regret that the ticket coordination and communication in this case fell short of your expectations, particularly given that the issue had already been reviewed by the provider and was ultimately resolved. We take your feedback regarding ticket management, response times, and communication processes seriously, as it helps us identify areas where we can improve. Thank you for taking the time to share your experience, and we appreciate your patience throughout the resolution process. In the meantime, if there’s any additional context you’d like to share, please feel free to reply to the support ticket directly or reach out to our support team at support.rapidapi.com. Thank you again for taking the time to share your feedback — we’re here to help.

Response from RapidAPISep 14, 2026

We’re sorry to hear about your experience and sincerely apologize for the frustration this caused. We understand how concerning unexpected charges and billing issues can be. We’ve reviewed your support ticket #141455 and can confirm that the refund referenced had already been fully processed prior to this review. An Acquirer Reference Number (ARN) was also provided, which you can share with your card issuer to help them locate and track the refund. We also understand your concerns regarding the additional usage charges. Rapid serves as a Public API Marketplace and does not own or manage the APIs listed on the platform, so API plans, quotas, and overage pricing is managed by the respective API Providers. If you have any additional questions or information you’d like us to review, please reply directly to ticket #141455 or contact our Support Team at support.rapidapi.com. Thank you for taking the time to share your feedback. We’re committed to improving the clarity of our billing experience and the support we provide to users.

Response from RapidAPISep 4, 2026

We’re sorry to hear about your experience and understand why the response you received was frustrating. While RapidAPI is a Public API Marketplace and does not own or manage the APIs listed on the platform, we recognize that users expect us to provide meaningful support when issues arise. We’re continuously working to improve how we assist users with API-related issues and make the process of resolving problems with API Providers as straightforward as possible. If you’re willing to share additional details about your experience, please reach out to our Support Team at support.rapidapi.com so we can take a closer look. Thank you for taking the time to share your feedback. It helps us identify where we can improve.

Response from RapidAPIAug 6, 2026

Hello, We’re sorry to hear about your experience and apologize for any frustration caused. We take all feedback seriously and are committed to improving our services for all users.
 If there’s any additional context you’d like to share about your experience with the platform, please reach out to our support team at support.rapidapi.com. Thank you again for taking the time to share your feedback.

Response from RapidAPIJul 17, 2026

Hello, We're sorry to hear about your experience and truly apologize for the frustration this has caused. We understand how important it is to have reliable API access and transparent support when issues arise. We want to let you know that we’re actively reviewing your support ticket #138475 and are working to better understand the challenges you've raised.
 While Rapid serves as a Public API Marketplace and does not own or manage the APIs listed, we are committed to improving the way we support users in situations like this. In the meantime, if there’s any additional context you’d like to share, please feel free to reply to the support ticket directly or reach out to our support team at support.rapidapi.com. Thank you again for taking the time to share your feedback — we’re here to help.