Range USAReviews of rangeusa.com

Went to go shooting with my son and got harassed by an RSO who asked what ammo we were using 3 times. On the 3rd attempt I gave the RSO one of my cartridges primer side facing towards him. He freaked out saying I was "shoving bullets in his face" and kicked us off the range. Doesn't seem to matter how polite you are, or how well you follow the range rules. RSOs here will remove you simply because they feel like it.

Today I paid $31.00 to shoot my handgun 1hr lane Time, 1 target, my own ammo. Within 6 miles I could Have gone to two other ranges that charge $20.00 Per hour with one target and your ammo. One of these Ranges even offers 1/2 hour range time for $12.00. You do the math. I won’t go back there again and would not recommend it to anyone!! Chuck

Website deceptive & full of errors. Shows in stock, then when going to the item they don't have it. Shows free ship to store, then in the cart only has ship to FFL option with $20 shipping. My local store is great, the customer no-service rep that responds to the .com customer service request is condescending & can't read their script very well. For what appears to be a well oiled business, their website is awful, going elsewhere to purchase my next 4 suppressor hosts.

Misleading website shows items available in store, but it’s not connected to store inventory. They have to order everything. Then once they have your money, they turn into complete and utter assholes.

DONT BUY FROM RANGE USA unless you want your time wasted and want to be disrespected. I purchased 2 guns, from two different dealers, both online, one from an out of state dealer and one from range usa in il, the state in which I reside. Guns are regulated by both the state and the federal government and when a gun is bought from out of state it cannot be sent to the buyer but rather has to be sent to a person that is licensed by the federal government to run back ground checks and get verification of the submitted credentials before delivering the weapon. When the weapon from out of state that I purchased was delivered to to the Federal transfer agent, I contacted him by email and he instructed me to send him the necessary credentials so he could run a background check that he knew could take up to 72 hours to verify. 3 days after sending him the images of credentials I was instructed to come, show my credentials, fill out the additional paper work and pick up the weapon. I did so and it took less than 15 minutes, and one trip. Randge usa after receiving my online order, sent an email 24 hours later to me saying the gun was ready for pickup. I live over 25 miles from range usa. I know that in il, there is a 72 hour waiting period between purchasing a weapon and possessing it, so I emailed range usa and asked if there was a 72 hour waiting period, thier response was "You live in IL. You need to wait 72 hours." No matter where you live, when you buy a gun in Il the 72 hour rule is in effect. So why is range usa telling me to come and get the weapon after only 24 hours? And once they know that I am going to come in to pick up the weapon, why don't they ask for images of credentials that will expedite the matter for the purchase? After the 72 hour period was up I went to pick up the weapon, I was there an hour filling out their paper work and submitting my credentials, and then I was told I had to come back because they were waiting for the state to verify my idendity. This could have been done prior to my coming into the store and I know that because I had just done it with another transfer agent. So they wasted my time uncecessarily by having me drive a fifty mile round trip, but wait there is more. When I returned 3 days later to pick up the gun after being sent an email by range usa to come, it took an hour and fifteen minutes for me to leave. They made me late for a previous appointment which I was forced to reschedule. They made me late by holding my drivers liscense, other wise I would have left, I repeat, otherwise I would have left. After being there watching them engage in total ineptness for fifty minutes I told them, I had to leave, that I would pick up the gun another day and to give me my drivers liscense so that I could leave and they refused. With my license in their hand they refused to hand them over allowing me to leave for a full 20 minutes after I insisted they return them, essentially unlawfully detaining me. And then they gave me the sarcastic "you have a nice day" comment after all but abscounding my drivers liscense and firearms owner identification card. range usa has no regard for it's customer's time and are willing to break the law by strapping on a 9mm glock and refusing to release property that does not belong to them. Plus they are inept, first they couldn't find the gun and kept asking me if I had filled out the paper work, 3 times they asked, then when they finally found it they struggled to re-fill out the paper work, I guess they misplaced. They were like stooges, only with guns. An hour and fifteen minutes to do something that had already been done. Inept completely. Don't buy from range usa unless you want your time wasted and want to be disrespected and bullied.

i went to cancle my membership and it was a nightmare.the website would not let me create a account, so i could access my info, in the end i had to call the call center in ohio which was not on the help page. had to rearch for the phone #

Not going to list them all, but I have consistently had issues with this company from deceptive pricing and promotions to mismanagement at the local level.

I understand not allowing the customer to load firearms at the back table behind the lane, but if you're going to have that rule, you should have adequate space at the lane shooting table for several firearms, including an AR and perhaps just slightly bigger lanes. And having the rule that you can't even load your mouth magazines at the back table with no firearms around you. Time wasting money, grab ploy. The range attendant sure is on top of making sure none of that happens, He certainly could tell the difference between a firearm and a magazine reload. Make the lane bigger with more adequate table room and shelves below to house extra firearms, and and I'll be back.