Range USAReviews of rangeusa.com

This review is not for the staff as they have been amazing and have taught me alot but as a corporate/company review. My husband and I recently signed up for a monthly membership as well as I enrolled in the lady sure shots. We paused both memberships for the summer as our schedules got busy. I just found out we are being charged 4.99 plus tax on each memberships- lol the sure shots is only 10.00 month so I am being penalized 4.99 plus tax a month when I can go on any month and pay same day the same $10. This is not a good way to do business as pausing either membership is not holding up anyone from a reserved spot. I think I will look for somewhere else to shoot which is disappointing because I really enjoy the staff there.

My visit to Range USA Humble on June 16, 2025, was one of the most humiliating and racially charged experiences I’ve ever had as a paying customer. I brought my legally owned firearm and asked the manager for assistance with a jammed magazine. Instead of helping, he immediately treated me with suspicion — questioning my intent simply because the gun was warm from sitting in my car. Then, in front of a line of customers, he loudly asked if I had a felony. I do not — and even if I did, that should’ve been handled with discretion and respect. He also interrogated my teenage son, who had never been there before, as if we were doing something wrong just by being there. He claimed I was on a “do not serve” list, then proceeded to call his supervisor and discuss my personal background out loud at the counter. I was denied service without any valid explanation or policy violation. The only thing I did wrong was walk in as a Black man with my son. This wasn’t just unprofessional — it was public shaming, racial profiling, and a gross invasion of privacy. Range USA should be ashamed of how their staff treats law-abiding Black gun owners. I will never return, and I strongly encourage others — especially people of color — to think twice before spending your money here.

Horrible customer service from the shaggy workers at range USA Mokena. Horrible policy and dirty owner. They’re all in knowledgeable and rude. Look at all the negative stuff regarding this particular location. They all need to be fired and oh man that weapon doesn’t scare anyone.

I’ve been buying from Range USA for about 15 years, and I have no complaints. Great staff, really nice and safe range, and pretty competitive pricing on firearms. I’ve shopped the Greenwood and Avon, Indiana locations. Nick, Jeff, and the whole staff are great.

Check out their daily/weekly deals. Excellent prices, but nothing is ever in stock ANYWHERE. Put several items on my wish list, but have never received notification that item was/is in stock. Talked to management at the range and received a very snarky “well, what do you want me to do about it “. Classic “bait” ad, terrible management, and horrible customer service.

Wow, they promised about 120 dollars of bonuses and freebies with an Elite membership. They didn't even give me the items they promised after I paid for months and months of the membership and dropped over 2k on goods there. Corporate had a bad attitude with me on the phone and rather than working things out, decided it would be better to talk down to their customer and threaten them as well. No company is above their customer, and any company who steals from any customer is a company that will not be around for long.

Went to Range USA Wixom, MI for the first time on their $1 promo in Dec. with some friends who are regulars there. Thinking of purchasing a new gun. To use the range to try the new guns, husband had to sign a form. He unknowingly signed up for their $29.99 monthly membership as well. It wasn't until reviewing our credit card we saw the charge. Called Wixom...they can't do anything; everything handled by corporate online. Went on line...another hell of an experience. Husband didn't remember password, tried Forgot pw, didn't work. No phone number to call. It took months to finally get in. Filled out their "Ticket" form to cancel and request refund. They have records showing we have never been back, but will not refund membership. Finally got it stopped 4 months later but rules say will bill us for follwing month as well! 1. Should be able to use range without having to join membership. Can do after using if want to. 2. Way too difficult to get into site. 3. People at shops should be able to help. 4. Should be a phone number to contact.

Several years I sold firearms when Range USA was Shoot Point Blank in the Dayton, OH store. I left because we had sales goals and everyone was trying to steal your sales and started selling at Cabelas. I moved back to the St Louis are 3 years ago and recently visited the new store in Bridgeton, MO. I sold them a pistol and did receive a fair price. They gave me a gift card. 2 Minutes later I decided I wanted to purchase an AR. In Missouri, when you trade in a firearm then purchase one, the sales tax charged is based on the difference between the firearm sold and the one purchased. They said because they gave me a gisft card they could not show the firearm I sold as a trade in. This would have saved me $33.00. The person who helped apparently was lazy and did not want to find a solution to help a former employee and customer. Therefore, I did not buy the firearm and used the money for ammunition. Needless to say, I will NEVER set foot in a Range USA store again. it is about principle and extremely poor customer service.