Range USAReviews of rangeusa.com

Stockton to purchase a new firearm. I am a legal purchaser. I started to fill out the paperwork and where it asks for your email and phone number I filled in the phone number and it says email optional, so I did not give it. Short guy with the beard that used to be the staff of point blank told me he has to have a second contact number or he would not sell me the firearm. I said it was optional right on the paperwork so he refused to sell me the firearm. The other females staff pointed out to him that it was optional on the form, and he still refuse to sell me the firearm. This is the same guy that used to work at point blank when I brought in a new used firearm to trade in. He’s slam my slide forward with the release with no ammo and dry. No respect for my firearm. I figured I would give this place another try under the new ownership and cannot believe that they can refuse to sell me a firearm for not giving my email. This has nothing to do with my identity. I will never do business with this place again, and I will do my best to spread the word. There is another small shop in Mentor with excellent customer service with better prices that doesn’t share your personal information.

I had an extremely thorough private lesson for a new gun owner at the Cincinnati Round Bottom Road location. Bill S. was very careful to proceed at my pace, answer questions, address misconceptions and coach me on the range. It a little stressful buying your first handgun. Bill made it easy. Great facility…they had a separate training range where we worked 1 on 1.

I'll never go to a Range USA again.The customer service at Range USA, Arlington, Texas is always just adequate to lousy. Often I've had to wait for the only employee assigning lanes to try to sell someone a membership. Other employees nearby and doing nothing seldom come over to help. Today the person assigning lanes was flat out rude. I walked up to him and he ignored me, just continuing to look at his monitor. I started to say "I'll need . . . and he curtly cut me off with two words: "driver's license," with out looking up. I walked off immediately and will never go back. I will not miss their lousy customer service (and their lousy annual range maintenance fee).

I purchased a private lesson se for session Friday. It was for my daughter who is leaving for the Army. wanted to get some familiarity to certain types of long guns. Found out on Thursday that she would not be able to make it back in time. Spoke with a rep around 11am on Thursday the same week of the session. We spoke about 15mins about the Friday scheduled appointment. I wanted to reschedule for the next Friday. I was unable to, so I decided i would bring my wife. My daughter ended being free to make it. We went only for them to say hey this appointment was for yesterday, "Thursday". I explained the situation and that I had spoken to a rep on Thursday who didn't mention that the appointment was for that day. Now they said I can not have my money back "$150" and I would have to rescheduled and pay for the new appointment. I think this is unfair. can easily be resolved with a new appointment at no cost or just refund the money back. They are not customers friendly, not good business partners, not a good neighborhood business. I would not recommend their services to anyone. I have spoke with friends and co-worker at other gun shops and gun clubs. they have never heard of anything like this. Easily correctable!! but very shameful.

On site was amazing, but I contacted corporate about a billing question -- not even a dispute, after spending $92 an hr. Their response was that I was wrong, prices are posted and I just must have missed it. While not written, I got the feeling they were saying "you're wrong and we don't care if you return."

Don’t go here! Stupidest range in country. They allowing 12 gauge shotgun slug shooting in the pistol area! How stupid. 10!times worse than a 44 mag? My booth walls shook and smoke everywhere. Belongs in a rifle area or outside. Dahhh. Talked to the manager, he could care less. I asked him to come in the range, in the booth next to the dumb ass shooting a shotgun, and try to hit your target! He chuckled. Stupid rules in a stupid range. Go anywhere else, my son and I will never go back…the needs of one, do not outweigh the needs of the many. You shoot a shotgun at a skeet range or outside or at a range dedicated to rifles in a separate area.

They signed me up for a membership that I did not want. When I realized the bad credit card charge I called in and was treated horribly on the phone. Do not go to this con job of a business! Careful what you sign in this place they will slide things in and then refuse to remove it. Made me log in their website to cancel a membership I didn’t want. Staff is incompetent. Company has horrible customer service.

*COMPANY WILL NOT HONOR THEIR PRICES* I ordered a firearm online for a posted sales price. My card was charged and I was able to check out perfectly fine. I even got an email saying the firearm is ready for pickup. When I went to pick up the item, the employees told me the wrong item was sent. I asked the employees if I would still receive the same firearm, they said that I would, they just need to contact the distributor to get the right one. I emailed customer service after, the customer service responded saying the same thing. That I would receive it, after they contact the distributor and get the right one sent. The next day I got an email saying the order was cancelled. After a few emails with their customer service, they ADMITTED it was the wrong price and that's why it's cancelled. They tried to say that the distributor added the wrong SKU or something. However, I have two screenshots that show, the SKU, UPC, Model, Description and Picture are EXACTLY the same. A company that can't live up to their advertisements does NOT earn any respect from me, and shouldn't from anyone else either. They offered NOTHING to make it right. ***Reply to their responses… I was correct, they tried to say the description was wrong, my screenshots prove that is a lie. They also said the wrong firearm was shipped and i would receive the firearm I ordered. Another lie. Everything is the same except the price. They did not confuse the firearm. The price was a mistake. That's fine. Own up to your mistake. If your company makes a mistake, don't punish the customer. That's bad customer service. They said said that they don't process orders that contain mistakes. That is also a lie. My item was processed, shipped, and I got an email that my item was ready for pickup. I took time out of my day, wasted my gas money and drove there to pick it up. Only for them to lie to me again. I know for a fact that the clerks knew it was a mistake, because of their whispering and faces. They assured me I would get the item I ordered. Again, a lie. I have screenshots showing the item was processed, shipped and received by the store. If a company is willing to lose a customer for life because of their mistake, it's clear that company does not respect their customers.