Range USAReviews of rangeusa.com

I was a loyal customer until now. The range itself is nice and a good experience. The online sales and customer service is a joke. I purchased a Glock 19 online. Four weeks later after o communication I sent a message for the status of the gun. I was given a nasty response that they have cancelled my order and no refund will be given. I was told to go to my credit card to complain. Never have I been treated I such a way from a company that used to have integrity. Don’t buy from them! You have been warned.

I purchased a firearm from Range USA in Round Rock, TX. The salesman was polite, though he did sign me up for a membership I hadn't explicitly agreed to — a yellow flag I should have caught. When I brought my husband to use the range, we were denied service and asked to leave solely because he carries a South African passport. The owner called to apologize, and we were willing to move on — all we wanted was a clean cancellation of the membership. Instead, Range USA refused to cancel and would only "pause" the account for $5/month. I spent three months requesting a straightforward cancellation through their support team. Each time I was told they couldn't cancel and that I needed to figure it out myself. After months of being ignored, I was forced to dispute the charges with my bank just to get a response. Their reply? Citing one or two ticket numbers as if that represents the full history — conveniently omitting every ticket related to us being denied access to the range based on my husband's nationality or the weeks of dispute that followed. I am now receiving daily communications asking me to reactivate my membership (to be clear, they are too lazy to actually call, its just harassing automated emails that they are refusing to turn off) To summarize: they signed me up for a membership I didn't want, denied us service based on national origin, refused to cancel when asked, charged me monthly for a service they wouldn't let me use, and ignored months of support requests. There are better ranges and retailers in the area. I'd encourage you to find one.

The range itself was fine, but the cancellation of my membership could not have gone worse. I originally placed my membership on pause. At the time it was not made clear that i would be charged monthly 4.99 for the "paused" status. after a few months i noticed i was still being charged and tried to cancel fully online, but the account management page on the website showed that i had no membership. There was no indication that my membership was in the paused state. I opened a ticket with support to have them help me fully cancel it, and they just sent back a copy and past "instructions for cancellation" which did not work at all. I only got the subscription to stop after a very strongly worded support ticket demanding that they either cancel the subscription from their end, are call me directly. PS: there is also no phone number to talk to the online support team for range USA.

Loyal customer for many years, and then they had to mess it up. My wife and daughter went there the day before Father’s Day and bought for me a gift certificate for $250.00 dollars. Sunday I open my present and voila, a gift certificate from Range USA but then I sadly realized that I don’t need anymore gun stuff, I have plenty of guns and thousands of rounds of ammo and I just literally do not need anything else so wife went yesterday to get a refund and she was told NO refunds on gift certificate in a non polite way. They came up with lots of excuses and the lady even lied saying that she told her about the refund policy even tho my wife said she didn’t !!! I wrote them yesterday and the same result. I asked them if they have gun safes and the lady said yes but I had to buy in on their website. I asked her several times if safes for rifles and it took 3 or 4 times for her to finally say NO for rifles and I asked her to check on their website with no luck. They sure left a sour taste in my mouth and I guess I’ll be driving a few more miles to a brand new gun store from now on. Shame Shame Range USA!

After several years as a member, Range USA cancelled my membership due to a very strong phone call we had for issues and lack of transparency....too many repeated issues and extremely poor customer service. My final experience involved an unpleasant interaction with online customer support, followed by an even worse conversation with a representative from Illinois. Over the years, I encountered multiple problems, including attempts to charge me FFL transfer fees despite the Elite Membership benefit of one free FFL transfer per month. Returning items purchased online was also unnecessarily difficult and frustrating. The final issue occurred when my membership was renewed earlier than expected. I contacted customer service to request a downgrade to a basic membership and a refund of the renewal charge. Despite submitting three support tickets and making a phone call, the issue was never properly resolved. Instead, my membership was cancelled, I was charged twice, and I ultimately had to dispute the charges with my credit card company.Based on my experience, I cannot recommend this company. Customer service was consistently disappointing, FFL transfer fees were expensive at $100, and I found their firearms and services to be overpriced compared to other options available.

Range USA in Carmel is horrible and so is the owner. We were looking at a Canik Prime 9mm hand gun. Sales clerk made it clear gun had 17 round capacity. When I agreed to buy it he switched it out for a 15 round gun and I didn't notice until a couple weeks later when I went to range. Contacted store to get told they don't sell 15 round Canik primes. After arguing w sales clerk and proving him wrong I was told there's nothing they could do. Owner is saying I knew it was 15 rounds. I was only buying gun cause of higher capacity. After way my wife was treated by a sexest pig and the way I was treated we contacted a lawyer. This company is a fraud!!! If u shop here after seeing the reviews u deserve whatever comes your way.

The employees are liars rude when I called corporate to get assistance i8dpumd put why the store employee attitude was allowed Because Logan who told me he was the customer support employee/supervisor was so rude so nasty I asked him to please be patient I've been trying to get my issue resolved since 3/27. He told ms his employee told him a different story & thats the story he believes Dustin also told me that his employee canceled my order and that's why I was charged a restock fee I requested a manager he said NO just NO . BUYERS BEWARE RANGE USA IS TERRIBLE THEY ROBBED ME LEGALLY

Worse experience I ever had in my life. Racist establishment be aware.