Range USAReviews of rangeusa.com

Racial profiling with some staff. Made several attempts to cancel membership with no success. Goodlettesville location sucks!

The store and people in Round Rock are great, but buying on their website or asking their customer service online is the worst. The site says 5 to 7 business days to get a product, but I'm on business day 10 with no product, no information, and nothing from them. This will be the first and last time I buy something from their website.

Terrible customer service from "Milley" at membership services, Their system had a glitch and would not process my monthly veterans membership on my Amex. IT kept saying "not a valid card" I called Amex and they said nothing was wrong with card. I emailed Milley back and her response was to send me a diagram on how to input a card. After trying 5 different cards, Amex. MC, visa etc. I got the same response of card not valid. I emailed them back saying none of the cards went through so their is some glitch on their side. Milley sent me back a condescending response on how I cannot follow instructions. What a great rep you got their Range USA. I told her in a email customer service was crap and hope their supervisors read the emails. She then threatened to have me banned from the store. Guess her snowflake started melting. I since joined a conservation club that is respectful to its members and will never go to range USA again , I have spent thousands there over the years and had a veteran membership for about 10 years and thats the response I get from a horrible customer service rep. Stay away from this place!

The second consecutive online ship to store firearm order is "disposed" status after being emailed it was ready for pickup. Apparantly the store cannot correct the issue and you have to wait longer for corporate to fix the problem. So, wait longer for a paid for item that they can't process due to their error or system that no one can fix except corporate. I have no idea how they stay in business. I will NEVER order from them again. I'd rather pay above retail and get what I want without the ineptitude.

My orders have always come in on time. My range experiences have been awesome because the people that work at this location have the same interest that I do. You do not find that at many gun ranges in the Houston Area. Some on here making bad reviews, are zero clueless about what a good situation is ! Range USA Rocks !! Great Place !!

Houston Area Ranges are very well run and maintained. Staff at Westhiemer location in W. Houston goes above and beyond in technical support,sales, etc ! Range is run extremely well ! Matthew Miller Range USA Member and NRA Certified Firearms Instructor and RSO # 158223673

Membership fees are outrageous. I only used this place once and it was horribly loud even with the proper hearing protection. I was not told that I would be charged a monthly membership after I paid for the first month. So I was suprised to see a $53.97 charge on my bank account again from them. Tried to get a refund from them for this and was told that they don't refund on memberships and was told I had to pay for 3 months even if I did'nt use their facility. So I am out about $107 for using their loud ass range once. Do not go there the people are con artist and rip-off good people.

Never got my order. No customer service. I got robbed.