Raising Cane'sReviews of raisingcanes.com

I spoke to "Matthew" on March 25th @ 3:30 to place an order for a catering for our city council special meeting to be held on Thursday, March 27th and food to be ready for pickup at 4:30. On March 27th, I sent my co-worker to pick up order at 4:30. They first said there was no "Matthew" and then somebody said there was. This person said that Matthew should not have been taking orders. The person also said they found our order on the floor and it would be ready by 5:00. My co-worker waited for the order and was never offered a drink while waiting. This was very unprofessional and very disrespectful. This was in San Marcos, Texas.

Had Raising Cane’s for the first time. The chicken tenders were absolutely disgusting. They did not even look like real chicken. I literally spit out what I had in my mouth and threw my meal in the trash. I do not know what they are serving but it’s definitely not real chicken. It’s the worst fast food meal I’ve ever had in my life. Definitely will never go back.

I have been going to the Canes at reno and macarthur for quite awhile 96 visits on my canes card. Tonight I went and was very disappointed. I ordered a box combo and two extra chicken fingers. I ask for one more canes sauce since I ordered extra chicken and was told I would have to pay 42 cents for it. It's already a little crazy they are only giving people one sauce for 4 chicken fingers but when you've bought extra chicken fingers that's a little much to ask the customer to pay 42 cents for one more sauce. Other chicken places like chick fil do not do that. Canes already charges alot more for their combo meals so I would think that should cover the price of one sauce. If I could do zero stars for tonight's visit I would. Come on Canes lighten up on being so stingy with your sauce.

Outrageously overpriced for middle of the road food at best..... Went once, that's more than enough

We ate in. I assume the chicken was as it was supposed to be which is OK. The FF were way undercooked. They tasted almost raw. We had to go to the counter twice to get the meal correct. Once for not enough chicken once for no coleslaw. The Coke was out -- brown water is what you got. When we told the worker that the cup that was full of this water needed to be thrown out, she shrugged and did nothing about it...left it sitting on the counter. I said I need another cup! She gave me one with no ice. I got root beer and drank it at room temperature. The dining room empty tables were dirty. It's cheap to eat, and you get what you pay for. I will not be back.

Ordered 50 pieces of chicken along with fries and toast. Got no sauce with the chicken. Was told I had to order it separately. So I had to pay an additional $20 to get sauce when I should have gotten some free with the 50 pieces of chicken that I already ordered. Totally ridiculous!

I visited the Laveen location today and I just want to show appreciation and respect to the employee who assisted me at the drive thru window. There were several people in line and there was a mix up with my order. They took full accountability and even accommodated my order. They are always nice and professional.

Ashley has no customer service skills whatsoever. She treated me like a pile of the Cane's mascot, after he ate. The manager on duty saw the whole thing; did nothing, and let her continue to put on a show in front of other guests. When I asked to speak to a manager, who had left the front line, I was told no, Not sure if this is proper procedure, according to the Cane's operation manual, but there are 3 people who should have lost their jobs yesterday. All of this should have been captured on security camera video, unless it was erased, which wouldn't surprise me.