Raion GroupRaion Group is an American battery distribution company of Raion Power batteries. We are the manufacturer, so you will be buying factory direct & factory fresh.Raion Power batteries are CE rated, U.L Listed, and manufactured in ISO 9001 certified facilities so you can be ensured you are getting high quality batteries for your applications.
Raion Group (raiongroup.com) has 545 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Appliances & Electronics · Buda, Texas
Excellent
Appliances & Electronics · Austin, Texas
Excellent
Appliances & Electronics · Conroe, Texas
Excellent
Appliances & Electronics · Austin, Texas
Excellent
545 approved reviews, newest moderated first
customer
Delivery was fast, and the battery fit perfectly
Response from Raion GroupSep 2, 2020
Thank you for sharing your positive shopping experience with raiongroup.com. We are glad that your Raion Power RG12220FP 12V 22Ah replacement Diehard SCH 12-22-3 Jump Starter 12V 22Ah Battery fits perfectly for you! We look forward to providing the same great service you experienced again to you in the future.
Mike W.
Excellent Transaction......!!!! Very Professional.....Very efficient......!!!! Would Buy from again......!!!! THANK YOU......Raion......!!!!!
Response from Raion GroupAug 31, 2020
Thank you Mike for sharing your experience buying your Raion Power replacement batteries from us! We look forward to doing business with you in the future!
Michael B.
The United States Postal Office priority mail was a day late. Other than that everything so far so good. Thanks
Response from Raion GroupOct 12, 2020
Hi Michael, Thank you for providing your positive experience with purchasing a replacement Raion Power 12V 18Ah Rechargeable SLA Battery With AGM Technology. We shipped your item using priority mail 2 day service; however, due to COVID-19, the number of packages going through shipping carriers' network has caused some delays. We are working with our carrier representatives to see how we can improve shipping service transit times.
MitchK
Great communication and product. Price for shipping was good and the actual shipping time was like lightening! Ordered Friday, afternoon, shipped from TX that day and received in CT on Monday!
Response from Raion GroupAug 10, 2020
Thank you Mitch for your feedback about your battery buying experience with www.raiongroup.com. Please visit us again in the future for your battery needs!
JD
I bought 2 sets of batteries. The first set arrived postage due, $53 -- almost as much as the batteries. I refused per their advice, and ordered a 2nd set, as I needed them quickly. When they got the first set back, they failed to refund me the price for about a week, and only refunded me after reminding them I hadn't received it yet. But worse.... The second set of batteries on my production UPS didn't even last a month. Thank goodness completely failed on day 30. Luckily, I was still in the 30 day return window. Complete waste of time, worthless. Put my network and data at risk. You get what you pay for. Looking for a better, more reliable battery option -- this isn't it. In response to the comment below: I have provided the order number to Raion, and I submitted proof to Trust Pilot after Raion challenged the authenticity of the review. After providing the proof, they reinstated the original review. After reinstatement, I have edited to add additional information, which is why it isn't showing as verified at the moment. Raion Group has an ebay store. Look for "RaionGroup". I did contact Raion Group's ebay customer service for resolution, and provided that info above. It's the same company, same logo, same city, same battery, same customer service. The vendor they drop ship for is Raion Group, whom I purchased from. I don't have issue with their service, I have issue with the quality of your battery provided by the Raion Group ebay store. Check the ebay store. Check their website. Their response here is simply "that's not us" even though it's the same logo/city/website for both. Step up, take ownership, stop dodging things via technicalities, which is now "well, go complain on ebay." I love when a company says "Is there any way we can make this right/better"? Never received that once. Taking ownership always impresses.
Response from Raion GroupAug 12, 2020
This particular order was not purchased on www.raiongroup.com. The reviewer states that they purchased it on eBay for which we drop ship for vendors. This Trustpilot platform is used for consumers who purchased products from our website. We contacted the eBay division who processed this order, and a full refund was provided on both orders that this customer placed in addition to paying for return shipping. Is there anything that we can do to make this right for you besides the full refund that was processed? Of the batteries that were returned to the eBay vendor, the voltages measured above 13V. We got the batteries from the eBay vendor and put them into an APC smart ups to test them and they work fine. The steps that many customers miss is to properly re-calibrate the system for a new set of batteries. By switching battery manufactures it is important for the system to fully be re-calibrated to the new batteries. Otherwise your system is going to give false readings as it is configured to another battery. We understand that you had issues with our batteries, but in the future, whatever brand you go to even if its the same OEM battery, you will need to re-calibrate the system. If you had an issue with service rendered via eBay, eBay has its feedback platform through which you can share your experience. We kindly ask that you remove your feedback from Trustpilot as you have not shared an experience of purchasing through our website which is what this platform is intended for. The feedback left was left in the service review section. You can leave a product review to accurately place your review regarding a product not a service. We are not asking you to remove the review from the web. Rather, since you purchased on eBay, there is a public feedback you can leave there. You mentioned that it is a product related review. You can leave a product review. But this is a service review platform based on purchases on our website. Please contact us at [email protected] so that we can get the appropriate information instead of going back and forth here. We had a representative reach out via phone but they got your voicemail. Thank you
Brent
Excellent service, on time, and the correct battery. Thanks!
Response from Raion GroupJul 26, 2020
Thank you Brent for ordering your Raion Power replacement batteries from raiongroup.com. We hope to do business again with you in the future!
Baldicott
Amazon is not the only choice and when I discovered Raion for my UPS battery replacement I found better prices, quicker delivery and immediate customer service when I called.
Response from Raion GroupJul 18, 2020
Thank you for purchasing your Raion Power UPS replacement batteries from www.raiongroup.com . You are correct that we are able to offer better pricing than on marketplaces such as Amazon. These marketplaces charges higher selling fees. We are glad that you are satisfied with our service, and hope to do more business with you in the future.
Patrick Z.
it came charged and I got it Fast. Cheapest price out there. Thank you!
Response from Raion GroupJul 15, 2020
Thank you Patrick for sharing your positive shopping experience with Raion Group. We hope that you are happy with our Raion Power RG121280FP replacement battery for Clore Automotive JNCXFE X-Force Extreme Jump Starter.