Raion Group Reviews | Read Customer Reviews of raiongroup.com

Raion Group Reviews | Read Customer Reviews of raiongroup.com

Raion Group reviews

Showing 19 reviews with 1 star · Clear filters

Robert G.
Oct 22, 2026
Slow shipping should refund the cost
Slow shipping should refund the cost
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Seyhun R.
Oct 21, 2026
not happy with customer service
not happy with customer service
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Val T.
Aug 18, 2026
The battery failed in less than a…
The battery failed in less than a month. So they sold me a bad battery and then they expected me to send it back at my expense. So that was another $30 out of my pocket. Then they said it would take time to inspect with a series of test. A month later I still don't have a battery. Save yourself a lot of money and headache and DO NOT DEAL WITH RAION.
Response from Raion GroupAug 18, 2026
Thank you for your feedback. Upon looking into this, it appears that based on the return tracking number you provided, it was delivered by the carrier to California. Our operations are based in Texas, and the address that was sent for you to return the item to was Texas. Since we did not receive the item back, we were unable to further assist you with your product. You will need to file a claim with the carrier, and double check the address that you sent the package to matched the address we provided.
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customer
Aug 5, 2026
Missing order, no response from CS
My order appears to be missing in transit. Ive been reaching out and haven't received a response or acknowledgement. Assuming I'll have to dispute with CC.
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William R.
Apr 26, 2025
You sent the wrong battery for my…
You sent the wrong battery for my Schumacher jump starter. I entered all the info requested from the charger model plate and the battery sent bears NO resemblance to the battery in the charger.
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customer
May 20, 2024
I haven’t received them yet
I haven’t received them yet. Hard to grade without them.
Response from Raion GroupMay 20, 2024
Thank you for leaving your feedback. After looking into this further, it looks like based on tracking, that your package is out for delivery today.
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customer
Mar 2, 2024
I get wrong battery order
I get wrong battery order, you send substitute instead of original order, but it not working with my device, without any notification. Very disappointed.
Response from Raion GroupMar 7, 2024
Your equipment that you are using even states that you need the type of battery that we sent with the terminals that we sent. We sent you a link directly to the equipment manufacturers website stating that the battery we sent was the correct battery type and variant for your equipment.
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Tori
Feb 20, 2024
I wanted to request a return to…
I wanted to request a return to exchange for correct battery, this way they pay shipping both ways. The return number has no answer. Communication via email is slow!! You have to pay for a return if you don't exchange. There is no one on staff to help with getting the correct battery, so I'm stuck with a battery I can't use.
Response from Raion GroupFeb 20, 2024
Hello, Thank you for your feedback. After looking into this further, your first email was received yesterday morning (February 19th) which is a federal holiday. As a result, your email was responded to today by an agent who had requested pictures of the battery that you needed so that they can provide you a link to the correct battery you would need. You responded that you recycled your old battery and were unable to provide this information and requested that you wanted to return the battery which we provided more detailed information on. Besides the email not being responded to the same day which is a result of the federal holiday we previously mentioned, your multiple emails were responded to within 15 min max. The claims made stating that an exchange makes us pay for shipping both ways is not true. Our returns policy which is available on our website does not state this. You are not stuck with a battery you cannot use as we have provided the return instructions.
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