Raion GroupRaion Group is an American battery distribution company of Raion Power batteries. We are the manufacturer, so you will be buying factory direct & factory fresh.Raion Power batteries are CE rated, U.L Listed, and manufactured in ISO 9001 certified facilities so you can be ensured you are getting high quality batteries for your applications.
Raion Group (raiongroup.com) has 545 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Appliances & Electronics · Buda, Texas
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Appliances & Electronics · Austin, Texas
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Showing 9 reviews with 2 stars · Clear filters
Zarek
I cannot give the best review. The battery I ordered took 2 weeks to arrive and when I put it into my APC battery back-up, it did not come charged. I expected a fully charged battery. I am waiting to see how it charges up so I cannot even review the quality, only that it was the right size.
Jacob
Sent me a used (listed as new) battery of a different brand that did not hold a charge. Only reason not 1 star is because they were quick to respond with a shipping label to return product for refund.
Lou D.
They said it was the exact battery for my KID TRAX model KT 1516, well it wasn't. I had to modify the terminals on the charger and now have to modify the compartment the battery sits in
Tim
Packaging for shipment was grossly inadequate and customer service, while polite, was unwilling or unable to resolve the issue of damaged goods to my satisfaction. Return policy was overly restrictive and led me to return items and shop elsewhere. To clarify... I ordered 3 set of batteries: The first package was missing a battery (which was readily sent to me... off to a good start!). The second package was fine. The third package did not survive shipping, and had been "reassembled" by USPS. The shorted terminals happened in transit, long before I even even thought about installing them. I noticed it when I went to prep everything to do the work. We had an extensive thread of emails about this and where never able to come to a satisfactory conclusion.
Response from Raion GroupApr 25, 2024
Thank you for your feedback. I do understand your concern regarding this. After looking into this further, it looks like when you initially reached out to us regarding an issue, it looks like one of the boxes broke open during transit and was delivered with 1 battery missing. While we do try to reduce the chances of damages during transit such as adding additional tape, strapping the packages, there are times when the carrier may treat packages rougher and as a result there may be damages even with the additional precautions we have taken. You mentioned that all the batteries were in working condition and usable and were requesting a replacement for the missing battery. We shipped a replacement battery out to you at no extra cost to you. You reached out a week later stating that some battery terminals were shorted and burnt off as a result. We are not liable for incorrect installation by the customer, and this is not covered under warranty. Connecting the batteries incorrectly will cause shorts and will damage the battery.
steve
very poorly packed. two layers of bubble wrap around an 8# battery doesn't cut it. it should've been double boxed with bubblewrap/styrofoam in between box layers. if your battery has stick-up type post, they'll most likely be bent or worse.
BC
Too little too late. I emailed seeking support on how to test a battery for a toy. This happened to be a time sensitive matter. Days later I received an email asking about my experience. Well no one has ever addressed the concern and I'm now waiting on an RMA number to return it. I would consider purchasing another item from them if needed in the future but this one gets 2 stars.
Response from Raion GroupDec 21, 2022
Thank you for providing this feedback. We have investigated this matter, and the initial email you had sent us was sent to us on December 15th of this year. A representative replied to this email the same day asking for more information to assist you in testing the toy; however, we never received a reply back from you regarding this. We have forwarded you this email chain we are referencing above to the email address on file for this order.
Debbi T.
I can't honestly say whether the battery works in my charger. Apparently, I have to buy an extra long skinny screwdriver to open the charger to replace battery. Would have been nice to know ahead of time.
Response from Raion GroupOct 16, 2022
Hi Debbi, Thank you for providing the feedback on this transaction. This is the first that we are hearing about this issue from you, and in the future, if you are needing any assistance, please contact us directly at [email protected] and one of our associates would be happy to assist you further such as finding the online manual for your equipment. The tools needed and instructions on how to replace the battery on your specific equipment can be found on the manual of your equipment that you are replacing the battery on.
ANYUH M.
I ordered the battery last Sunday (3/27), it indicated it will take 3-4 business days for me to receive it. Now it’s just over a week, I still don’t see it’s coming.
Response from Raion GroupApr 4, 2022
Thank you for letting us know about this issue. Based on tracking, the item was shipped by priority 3 day mail on the 28th of March. The package is slated for delivery for tomorrow, and I will contact the carrier to see what caused the delay on the carrier's end.