Raion Group is an American battery distribution company of Raion Power batteries. We are the manufacturer, so you will be buying factory direct & factory fresh.Raion Power batteries are CE rated, U.L Listed, and manufactured in ISO 9001 certified facilities so you can be ensured you are getting high quality batteries for your applications.
Raion Group (raiongroup.com) has 545 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
raiongroup.com
Website
raiongroup.com
Category
Appliances & Electronics
Location
Richardson, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 24% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I USED THE MODEL NUMBER OF MY UPS TO FIND REPLACEMENT BATTERIES. THEN MADE MY SELECTION FROM WHT YOU LISTED.
THEY ARE THE WRONG BATTERIES AND YOU MADE NO EFFORT TO CORRECT THE PROBLEM. I trust your website. I enet4ers a Cyberpower model c1350pfcldcd. You are just another lying company. BURN IN h...L
Response from Raion GroupAug 7, 2023
Thank you for sharing your experience with a recent purchase.
You ordered a replacement battery for a CyberPower RB1270X2 which is the battery we sent; however, after receiving the package, you sent an email stating that the item did not fit your UPS. You sent a picture of the battery you received which is the same battery that you ordered. You also sent a picture of the battery in your existing system which was not a CyberPower RB1270X2. The battery in your existing system was a CyberPower RB1270X2A.
KE
kevine67
great experience
Everything works great and it was on sale. thank you very much
AF
AF
Ignored my support request
Bought a replacement battery for my UPS, but for whatever reason it did not work so I contacted them for a replacement. After waiting a week I decided to just contact PayPal to get a refund. After an entire extra week I finally got a response to my original message asking that I send the battery back. They seemed to respond quickly enough at this point so I thought things were ok, but the moment I shipped the battery they stopped responding to me again.
At the very least, PayPal ruled in my favor with my dispute, and I'm glad they did because it sure seems like Raion Group would've made off with my money if they hadn't. Thanks PayPal.
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Update: In response to Raion Group's response, I will give a full timeline of the events on my side.
July 3: I contacted Raion Group about the problem with my order through their own channels.
July 11: Having heard no response from them, I initiated a dispute with PayPal.
July 16: I receive a response from Raion Group through PayPal, but due to technical issues with PayPal, I am unable to view the response. I spend the next couple of days working with PayPal to resolve this, but to no avail.
July 18: A PayPal support agent escalates the case without asking me - I recorded evidence and supplied this to PayPal, and through them, Raion Group. In addition to the escalation, the PayPal support agent told me to wait on confirmation from PayPal before working with Raion Group on any sort of refund involving me returning the battery.
July 19: I receive my first direct email response from Raion Group. Their email is directly in response to my original message to them on July 3. In this, they ask me to return the battery.
July 25: PayPal asks me to work with Raion Group to try and resolve the issue, so I respond to their email from the 19th. We send several emails back and forth between the 25th and the 27th.
July 27: I contact PayPal to let them know that I had reached an agreement with Raion Group where they said they would refund me if I returned the battery. I send over the email record of this and ship the battery out. Curiously, Raion Group does not follow up with me after I ship the package.
July 31: Raion Group receives the battery at 3:34pm. They do not contact me to let me know or otherwise follow up on the situation.
August 1: I follow up with Raion Group to ask about the situation, but receive no response.
August 2: PayPal closes the dispute in my favor, giving me my refund. At that point I have still heard nothing back from Raion Group so I leave my review here. Less than 30 minutes after my review goes up, I receive an email response from them referencing my review, and then shortly thereafter they respond to my review directly on here.
And now here I am, giving the exact timeline of events that I have in front of me.
Response from Raion GroupAug 2, 2023
Thank you for sharing your feedback. In regards to this order, you had contacted us regarding your unit not working, and we provided a pre-paid return shipping label. You opened a PayPal case for a full refund, and when we provided communication record to PayPal, they put the case on hold for you to ship back the item with the original shipping label we provided. The item arrived yesterday, and we processed a refund through paypal which automatically closes the case in your favor. You can call PayPal and verify that we were the ones who initiated the refund (not PayPal).
KE
Kimberly E.
Fast service great communication
Fast service great communication
HL
Hector L.
Replacement Battery for Diehard 750 jump starter
I received it very fast and I was able to install it fast. I liked that the price was very reasonable and not overpriced. I now have a fully working Sears Diehard 750 jump starter.
CU
customer
battery was packaged poorley and came…
battery was packaged poorley and came in damaged.
SL
Steve L.
Great price
Great price. FAST Delivery. Battery was an exact fit. Thanks
