rain.com is listed under Banking & Money.
rain.com (rain.com) has 196 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Mohammad
Crypto exchanges can be questionable so I was hesitant about creating an account. I’ve had no issues with getting verified. Rates are also not bad.
Response from rain.comFeb 23, 2021
Hello Mohammad, Thank you for your feedback and support. We hope you continue to enjoy using our platform and services. If you have any feedback or suggestions, please write to us at [email protected]. We would love to hear from you.
Jason K.
My experience has been good so far. A couple of issues with withdrawals but customer service sorted it out.
Response from rain.comFeb 23, 2021
Hello Jason, Thank you for your feedback and support. We hope you continue to enjoy using our platform and services. Please note that we are experiencing delays due to the high number of requests and we assure you the team is working around the clock to attend to your request. We appreciate your cooperation and understanding. If you have any feedback or suggestions, please write to us at [email protected]. We would love to hear from you.
Aaran
Took a while to get fully onboarded but way better than other crypto platforms that I've tried in the MENA region.
Response from rain.comFeb 23, 2021
Hello Aaran, Thank you for your feedback and support. We hope you continue to enjoy using our platform and services. If you have any feedback or suggestions, please write to us at [email protected]. We would love to hear from you.
Zafar A.
As my experience with Rain is good only for buying and selling the crypto currencies, the only problem i am facing the processing time of Deposits & with drawl times its took long time as expected.
Response from rain.comFeb 21, 2021
Hello Zafar, Thank you for your feedback and we apologize for the inconvenience. Please note that we are experiencing some delays due to the high number of request and we assure you our team is working around the clock to attend to your requests. Kindly provide us with your ticket number and we will have our team look into it right away. We appreciate your cooperation.
Sajid Ali S.
I just want to inquire if anybody from Saudi Arabia can use Rain platform and used the local bank account in Saudi Arabia for transactions with Rian.
Response from rain.comFeb 21, 2021
Hello Sajid, Thank you for your feedback. Rain is licensed and regulated by the Central Bank of Bahrain (CBB) and we currently serve customers from Bahrain, Saudi Arabia, UAE, Kuwait and Oman. You can view our Knowledge Base for more information about Rain and the services we offer: http://support.rain.bh If you have any questions or require any assistance, please write to us at [email protected]. We would love to hear from you.
Yasser A.
Their customer service is absolutely terrible. By the way, they do not have a phone number, so you can never call them! Just emails. Also, they do take a hefty fee, 1.5-4% of whatever you are depositing/buying. You would expect superior and tailored customer service, but you would be utterly disappointed. To top it all up, I wired over 30,000$ since 6 days, and it still has not deposited on my wallet on their app (it should take 1-4 days according to their deposit policies). I sent their customer service multiple emails and none have been replied to. I lost some real good money as cryptocurrencies skyrocketed during this period. Imagine my frustration and pain only waiting for their sub-standard, useless customer service to do what they are supposed to do! Now I wish I used some of the more renowned crypto exchange apps ... Do not fall for the same trap as me. To finish off the cake with some good icing, I found a deposit request on 15th of Feb on my account of about 2.5k $ that I never made! I sent an email to their customer service inquiring if this is some kind of hack or glitch, and I presume the reader should know by now how that went ... I am clueless, pained, ignored, and very, very disappointed. Given all the above facts, I increasingly worry that this might some kind of scam, and I might not see my already invested money on their app ...
Response from rain.comFeb 18, 2021
Hello Yasser, Thank you for your feedback and expressing your concerns. Rain is licensed and regulated by the Central Bank of Bahrain (CBB) and we follow all the regulatory requirements. Rest assured that your deposit case has been reviewed by the banking team and our team will keep you updated via email. Please note that the deposit duration may vary based on the bank's policy and intermediary banks if involved. Rain credits you the amount as soon as it arrives. Please note that we are experiencing some delays due to the high number of requests and we assure you that the team is working hard to attend to your requests. Moreover, the team is working on developing an advanced trading platform which will have many new features including lower fees. We sincerely apologize for any inconvenience caused and please let us know if you have any questions or feedback and we will be happy to assist you.
Akash
Great platform to buy crypto in the U.A.E.
Response from rain.comFeb 17, 2021
Hello Akash, Thank you for your feedback and support. We hope you continue to enjoy using our platform and services. If you have any feedback or suggestions, please write to us at [email protected]. We would love to hear from you.
Saleem A.
Recently i made my account on rain and was planning to move my good amount of btc on rain and invest more but unfirtunately i found mostly people have very bad experience with rain. seems they are not serrious in their work/bussiness which stops me to rethink and search another platforms.
Response from rain.comFeb 17, 2021
Hello Saleem, Thank you for your feedback and we are sorry to hear that. Rain is licensed and regulated by the Central Bank of Bahrain (CBB) and we follow all the regulatory requirements. You can verify our license using the link below: https://support.rain.bh/en/articles/3332099-rain-s-regulatory-license We assure you that our team is constantly working on improving our services to better serve our customers. If you have any questions and require assistance please contact us at [email protected] and our team will be happy to assist you.
