Ragged Mountain EquipmentReviews of raggedmountain.com

Response from Ragged Mountain EquipmentAug 24, 2026

Thank you very much for your review and kind words. We're planning new producs, and even better quality and features in the months to come. We truly appreciate you trusting and supporting us!

Response from Ragged Mountain EquipmentAug 17, 2026

Hi John - thank you for the kind words. We appreciate you taking the time to share them with our other customers!

Response from Ragged Mountain EquipmentAug 24, 2026

Hi Oliver, thank you for letting us know. We know some of our lines of clothing do run bigger, primarily because of the active nature of our customers. For example some of our jackets have longer arms than normal for rock climbers who reach straight up. But, a larger size doesn't always work (a) for everyone, and (b) if you don't know ahead of time what the fit is like. Over the last several months, we have been cataloguing and specfying what type of fit customers can expect from each of our various clothing lines. I'd be frustrated too if I got something different than I was expecting. We have work to do, still, but we are making progress.. I do hope you had the chance to exchange the item that was too large and I hope you're satisfied with the substituted size (and the exchange process). We're customers of businesses just like you, and we get aggravated when things just don't work right or as expected. We're working hard to make sure every customer's experiencve goes right and goes easy. We appreciate your feedback! - Jack

Response from Ragged Mountain EquipmentApr 23, 2026

Thank you very much for the kind words! We're glad to hear you're happy with our products and service. We do work hard to put our customers first every chance we get. I mean, that is why we're here, right? We've all dealt with companies who leave you feeling like they just don't care. We want to leave people feeling the exact opposite of that!! Thank you for trusting us with your business!