Ragged Mountain EquipmentReviews of raggedmountain.com

Response from Ragged Mountain EquipmentAug 24, 2026

Hi Oliver, thank you for letting us know. We know some of our lines of clothing do run bigger, primarily because of the active nature of our customers. For example some of our jackets have longer arms than normal for rock climbers who reach straight up. But, a larger size doesn't always work (a) for everyone, and (b) if you don't know ahead of time what the fit is like. Over the last several months, we have been cataloguing and specfying what type of fit customers can expect from each of our various clothing lines. I'd be frustrated too if I got something different than I was expecting. We have work to do, still, but we are making progress.. I do hope you had the chance to exchange the item that was too large and I hope you're satisfied with the substituted size (and the exchange process). We're customers of businesses just like you, and we get aggravated when things just don't work right or as expected. We're working hard to make sure every customer's experiencve goes right and goes easy. We appreciate your feedback! - Jack

Response from Ragged Mountain EquipmentAug 12, 2025

Hi Dustin - We’re very sorry for your experience regarding your return. Simply, we dropped the ball. We are in the process of improving our web return process so you have a dedicated channel to submit return requests other than the generic “contact us” page, which we found out, in your case, can be easily lost in the shuffle. We want you and all our customers to have the best experience possible with us, whether in store or on line. Someone will be reaching out to you shortly to process your return. We appreciate your feedback and hopefully we have the chance to prove we’re better than what you experienced this time. Apologetically, Ragged Mountain Equipment.