RackNerdReviews of racknerd.com

Great support, great reliability

Anthony did a great job addressing all of my questions and helping me get set up with the perfect server. My server was activated instantly after I ordered, and I am already up and running. I def would not hesitate to recommend RackNerd for anyone looking to get a VPS!

It was definitely way better than I expected. I thought their deals would provide a shitty VPS, but that was not the case. Good performance, great networking infra, and great responsive helpful support. Will keep doing business with you.

I’ve been using Racknerd VPS’s for quite some time now and have never encountered an issue. Their pricing is also some of the best I’ve found. On the rare occasion that I needed some help, their customer service was quick to respond and very willing to help. They are pretty underrated IMO and I have purchased a few more VPS instances based on my overall experience.

We have run production servers with RackNerd since early 2024, and the support is the reason we stayed. A short list of what they have actually helped us with: setting up rDNS PTR records and the SMTP banner so our mail was accepted properly, tracking down why MariaDB would not accept external connections, fixing a missing MX PTR record, sorting out a run of failing OS updates, getting a Docker container serving on port 443 for a subdomain, and walking us through an Ubuntu 24.04 upgrade. Several of those sit well past the point where most hosts stop and say "unmanaged, out of scope". Response time matters as much as the answer. When our webserver went down, we had help before 5am. When we hit a misdirected 443 request at nearly 1am, same thing. That is the difference between a bad night and a bad week. Most recently we needed to restart a server outside their hours. Instead of simply doing it for us, Anthony Fye pointed us at the TenantOS API and its control panel, and we ran a supervised reboot ourselves the same day. We now handle power and console at any hour without waking anyone up. That is the through line. Anthony does not just close the ticket, he removes the need for the next one. Infrastructure you can operate yourself is worth more than infrastructure someone operates for you, and RackNerd clearly understands that.

The KVM Special VPS price was absolutely awesome. Bagged one for around 11USD. The VPS had no issues whatsoever and their support team was quick and resolved the issue in less than 3 hours.

I don't think I've ever seen a company with so low prices and quicker support times. I recently bought a VPS from RackNerd (the 2GB KVM promo for 35.99$ a year - amazing price for what you get) and contacted their support to change the PTR record (rDNS) to which they did within 10 minutes! Also another amazing feature of this host is that they don't block port 25 - which is somewhat rare for providers who are actually legit. So far, I would 100% reccomend this service to others looking to get a bang for their buck :)

An excellent company where employees think along with you in a good and serious manner, and understand what you want and mean. When employees cannot figure something out, they admit it honestly and involve another colleague; for this reason, I have had particularly excellent experiences with Anthony, who thinks in terms of solutions, shows flexibility, and holds customer service in high regard. Unfortunately, a solution to the problem I encountered was not found very easily, but if something cannot be resolved quickly or adequately, they honestly admit this as well.