RackGeniusReviews of rackgenius.com

Response from RackGeniusDec 3, 2023

Hello Dj, Thank you for taking the time to leave a review. We're sorry to hear that you've had a less than satisfactory experience with our Pavlov server. We understand the importance of a smooth setup process and regret any inconvenience you may have faced. We would like to highlight that our Pavlov servers do require manual setup, and we try to make this clear through warnings and instructions provided at the time of purchase. However, we realize that this process can sometimes be challenging, especially for first-time users. We have no record of your reaching out for assistance, but we want to make this right. Our support team is on hand to guide you through the setup process and ensure that your server is up and running to your satisfaction. We are committed to providing quality service and support to all our customers. Please contact us via a ticket or [email protected] at your earliest convenience, so we can assist you in resolving this issue. We are here to help and eager to turn your experience around. Thank you for choosing Snakecraft Hosting, and we hope to hear from you soon. Best regards, Evan McManus Co-Owner Snakecraft Hosting Team

Response from RackGeniusDec 2, 2023

Hello, Thank you so much for your wonderful review! We are thrilled to hear that your experience with our custom order process and customer service was exceptional. It's always our goal to cater to the unique needs of our clients, and we're glad we could deliver a service that met your expectations. Your feedback is incredibly valuable to us, as it helps us maintain the high standard of service we strive to provide. We're committed to ensuring that every interaction with Snakecraft Hosting is a positive and rewarding one. If there's anything more we can do to assist you or further improve our services, please don't hesitate to reach out. Your continued trust in us for your hosting needs is greatly appreciated, and we look forward to serving you again in the future. Warm regards, Ethan Boucon Founder & Co-Owner Snakecraft Hosting Team

Response from RackGeniusNov 20, 2023

Hello FTW COHEN, We're overjoyed to receive your glowing 5-star review! Your positive comments about our professional and friendly approach, along with the high performance of our VPSs, mean a lot to us. It's fantastic to hear that our efforts in providing fast, reliable, and high-quality server hosting are resonating so well with our valued customers like yourself. Your satisfaction and feedback are the driving forces behind our service. Should you need any further assistance or have ideas on how we can enhance our offerings, we're always here to listen and help. Thank you for placing your trust in Snakecraft for your hosting requirements. We eagerly anticipate continuing our service to you in the future. Best regards, Ethan Boucon Founder & Co-Owner Snakecraft Hosting Team

Response from RackGeniusNov 8, 2023

Hello Panda, Thank you so much for your 5-star review! We're thrilled to hear that our service has exceeded your expectations, especially with the speed and reliability of our servers. It's great to know that our commitment to offering affordable yet high-quality hosting solutions is making a difference for our customers. Your satisfaction is our top priority, and your feedback is invaluable to us. If you ever need assistance or have suggestions on how we can further improve our services, please don't hesitate to reach out. Thanks again for choosing us for your server hosting needs. We look forward to continuing to serve you! Warm regards, Ethan Boucon Founder & Co-Owner Snakecraft Hosting Team

Response from RackGeniusSep 13, 2023

Hello Davit, We're truly sorry to hear about the challenges you've faced with our hosting. At Snakecraft Hosting, we're committed to providing reliable and consistent services, and we genuinely value feedback that helps us improve. Our records indicate that we haven't received any direct communication from you regarding the issues you've encountered. We'd greatly appreciate the opportunity to understand and address your concerns directly. Please reach out to our support team at [email protected] or via our Discord server, so we can assist you promptly and ensure your hosting experience aligns with our standards of service. We hope to connect with you soon and rectify any issues you're facing. Your satisfaction is crucial to us, and we're always here to help. Warm regards, Evan McManus Co-Owner Snakecraft Hosting Team

Response from RackGeniusSep 13, 2023

Hello Peter, Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights. To clarify for those reading, the VPS hosting service you referred to is currently in its beta phase. Our intention with this phase is to gather feedback and enhance our offerings in alignment with our vision for the product. (Feedback is supposed to stay in the appropriate communication channels.) While we acknowledge and understand the need for enterprise features in some settings, our primary focus for this particular service is geared toward people running multiple services or even games like FiveM. However, we're always striving to provide the best possible services for our target customers and will continue to refine our offerings based on feedback. We value the perspective of all our users, even if our service might not be the perfect fit for every use case. We'd also invite anyone interested in our VPS hosting or other services to join our dedicated Discord channel for real-time updates and discussions. Warm regards, Evan McManus Co-Owner Snakecraft Hosting Team

Response from RackGeniusAug 11, 2023

Dear Pitufo, Wow, your feedback truly warmed our hearts! We're thrilled to hear that our Pavlov server pricing and performance exceeded your expectations. Our team works diligently to ensure we provide top-notch service at an affordable rate, and it's incredibly rewarding to hear stories like yours. Thank you for your valuable tip regarding the startup settings; it's insights like these that help our community grow stronger and more informed. We appreciate that you've trusted us enough to own 5 servers with us and we'll continue doing our best to ensure you receive the quality and value you've come to expect. Thank you once again for sharing your experience and for being such a valued member of our community. We're here for you whenever you need us, and we look forward to many more successful game sessions together! Warm regards, Ethan Boucon Founder & Co-Owner Snakecraft Hosting Team

Response from RackGeniusJun 30, 2023

Dear Juan, We are truly grateful for your outstanding review and for taking the time to share your experience with Snakecraft! It's our priority to provide a smooth and enjoyable process to all our users, and we're thrilled to hear that we were able to assist you effectively in setting up your Minecraft server. Your words of appreciation make all the effort worthwhile and we couldn't be happier that you've found value in the numerous options we provide and our free testing period. It is our goal to continuously improve and offer the best possible service to our clients. Thank you once again for your feedback and for choosing Snakecraft for your hosting needs. We look forward to continuing to serve you, your friends, and the Minecraft community. Happy gaming! Best regards, Ethan Boucon Founder & Co-Owner Snakecraft Hosting Team