RackGeniusReviews of rackgenius.com

Response from RackGeniusMar 9, 2024

Hello Sana, Thank you for your feedback and the four-star rating. We're glad you find our service great, and we appreciate your honesty about where we can improve. We understand you're looking for a dedicated server plan. It's something we're excited about offering in the future, though we don't have a specific date yet. We're working on it and will keep our customers updated. Regarding the response times, we recognize that our support team's location in the U.S. can lead to delays, especially for customers in different time zones. We're exploring ways to improve this so we can provide quicker responses to everyone. Your feedback is invaluable to us, and we're committed to making our service even better. If you have any more questions or need help, please feel free to reach out. Thank you for choosing Snakecraft Hosting; we look forward to enhancing your experience with us. Best wishes, Evan McManus Co-Owner Snakecraft Hosting Team

Response from RackGeniusSep 13, 2023

Hello Peter, Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights. To clarify for those reading, the VPS hosting service you referred to is currently in its beta phase. Our intention with this phase is to gather feedback and enhance our offerings in alignment with our vision for the product. (Feedback is supposed to stay in the appropriate communication channels.) While we acknowledge and understand the need for enterprise features in some settings, our primary focus for this particular service is geared toward people running multiple services or even games like FiveM. However, we're always striving to provide the best possible services for our target customers and will continue to refine our offerings based on feedback. We value the perspective of all our users, even if our service might not be the perfect fit for every use case. We'd also invite anyone interested in our VPS hosting or other services to join our dedicated Discord channel for real-time updates and discussions. Warm regards, Evan McManus Co-Owner Snakecraft Hosting Team