RackGeniusReviews of rackgenius.com

Response from RackGeniusFeb 26, 2024

Hello Isaac, Thanks a lot for your amazing review! We're so happy to hear that Snakecraft Hosting has hit the mark for you, especially after your past hosting troubles. Your kind words mean a lot to us, and we're happy to be the reliable hosting provider you were looking for. If you need anything or have more feedback, just shoot us a message! Thanks for choosing us and for the awesome feedback. We're here to keep making things better for you. Warm regards, Ethan Boucon Founder & Co-Owner Snakecraft Hosting Team

Response from RackGeniusFeb 25, 2024

Hello Justin, Thank you for your fantastic review! It's awesome to hear you had a positive experience, despite the little hiccup. Your understanding and humor made it all the more memorable! I'm glad I could help get you set up and connected to our Discord for further support. It's our mission to provide not just solutions but also a community where you can find additional help. Your satisfaction is what drives us, and your feedback is invaluable. Should you need any more assistance or have suggestions, please feel free to reach out. Thanks for choosing our service, and I'm looking forward to assisting you again. Warm regards, Ethan Boucon Founder & Co-Owner Snakecraft Hosting Team

Response from RackGeniusJan 26, 2024

Hello, Thank you for taking the time to provide feedback on our VPS hosting services. We greatly value your input as it helps us identify areas for improvement and enhance the overall experience for our customers. We understand your concern regarding the ease of uploading and mounting custom ISOs. Currently, due to limitations with our control panel, VirtFusion, this feature is not as straightforward as we would like it to be. We recognize the importance of this functionality for advanced users and sincerely regret any inconvenience this may cause. Our team is continually working towards finding solutions to integrate more user-friendly features within the constraints of our current systems. While the process of requesting through a ticket, as mentioned in our FAQ and reiterated in our recent live chat with you, is necessary at this time, we are actively seeking ways to streamline this process. Your experience and satisfaction are of utmost importance to us. If there is anything more we can do to assist you or if you have further suggestions, we are more than willing to listen and adapt. We hope you will consider our efforts to address your concerns and the promptness of our support in reconsidering your review. We are committed to providing the best service possible and your revised feedback would greatly aid us in this mission. Thank you again for choosing our hosting service. We are dedicated to continuous improvement and look forward to offering you an even better experience in the future. Please do not hesitate to ask questions via a ticket in our customer portal. We want to get you going with your custom ISO! :) EDIT 2/28/24: Users can now upload their custom ISOs using a direct download link and placing the URL in the Media tab of the VPS panel. Warm regards, Ethan Boucon Founder & Co-Owner Snakecraft Hosting Team

Response from RackGeniusDec 26, 2023

Hello Avery, Thank you so much for your fantastic 5-star review! We're thrilled to hear that our support team and pricing have met your expectations, especially in relation to the speed and performance of our services. It's great to know that we are your go-to choice for BeamNG server hosting. We're also delighted that you find our platform user-friendly and conducive to easily adding mods. We strive to make our services as accessible and straightforward as possible, and it's rewarding to hear that this is making a positive impact on your experience. Your feedback is greatly appreciated, and it motivates us to continue providing the high level of service you've come to expect from Snakecraft Hosting. Should you need any assistance or have any suggestions, please don't hesitate to reach out. Thanks again for choosing us, and we look forward to serving you in the future. Best regards, Evan McManus Co-Owner Snakecraft Hosting Team

Response from RackGeniusDec 18, 2023

Hello Alan, Thank you for your 5-star review! We're delighted to hear that you find our hosting services to be of good value and our support team responsive. Providing an affordable yet high-quality hosting option is something we take great pride in, and it's wonderful to know this resonates with our customers. Your feedback is very important to us, and it motivates us to continue delivering the level of service you’ve experienced. Should you need any further assistance or have suggestions, we're always here to help. Thanks again for choosing Snakecraft Hosting, and we look forward to continuing to provide you with great service. Warm regards, Evan McManus Co-Owner Snakecraft Hosting Team

Response from RackGeniusDec 16, 2023

Hello Brennan, Thank you for your incredible 5-star review! We're thrilled to hear you've had such a positive experience with our services, from the dedicated support to the high-quality and reliable servers. Your appreciation of our competitive pricing and user-friendly interface means a lot to us. It's great to know that we've been able to stand out among your experiences with various hosts. Your endorsement is highly valued, and we're committed to maintaining the high standards you've experienced with Snakecraft Hosting. Thank you again for choosing us, and we look forward to continuing to serve you. Best regards, Ethan Boucon Founder & Co-Owner Snakecraft Hosting Team

Response from RackGeniusDec 6, 2023

Hello Hunt, We're absolutely thrilled to receive your enthusiastic 5-star review and kind words! It's fantastic to hear that you've had such a positive experience with our support, response time, and the reliability of our servers. We take great pride in maintaining a 99.95% uptime and offering affordable pricing, and it's rewarding to know these aspects stand out to our customers. Your satisfaction with our VPS and game server offerings is a testament to the hard work and dedication of our team. We're committed to continuing to provide the high-quality service and support you've experienced. Thank you for choosing Snakecraft Hosting and for taking the time to share your feedback. We can't express enough how much we appreciate your support. If there's anything else we can do for you, or if you have any suggestions, please don't hesitate to reach out. Looking forward to continuing to serve you! Best regards, Ethan Boucon Founder & Co-Owner Snakecraft Hosting Team

Response from RackGeniusDec 6, 2023

Hello Aaron, Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear about your positive experiences with our service, from our friendly staff to the quality of our Minecraft servers. It's heartening to know that our efforts to provide top-notch service at reasonable prices are making a difference for our customers. Your recommendation means a great deal to us. It's customers like you who motivate us to continually strive for excellence in everything we do. We're committed to maintaining the high standards you've come to expect from us and even surpassing them whenever possible. If there's anything more we can do to enhance your experience or if you have any suggestions, please feel free to reach out. Your satisfaction and feedback are what drive us forward. Thanks again for choosing Snakecraft Hosting, and we look forward to continuing to serve you. Warm regards, Ethan Boucon Founder & Co-Owner Snakecraft Hosting Team