QuikShip TonerReviews of quikshiptoner.com

This company is horrible. I wish I would have read these reviews before I ordered. I have a very old printer. It's a great printer, but hard to find the toner cartridges. I ordered from this company on a Tuesday because their site said it would be delivered on Friday. I received a confirmation email stating expected delivery Friday. Today is Thursday and I never received a shipping confirmation. I called to make sure it shipped and was told it was on backorder and would be longer. What is so hard about picking up a phone or sending an email to tell me that??? I would have ordered from a different company had I known they didn't even have my product!! My husband works from home and will now be without a printer even longer thanks to this company.

Quick Ship Toner sent me two toner cartridges. One lasted for 20% of its expected life and when installing the second cartridge it dumped toner all over the inside of my printer when my professional copy service technician installed it. Quick ship says too bad and refused to address the issue. I disputed the original charge to my credit card and was denied credit because Quick Ship says technically it is out of the warranty period by a few days. This outfit couldn't care less about its customers and is unwilling to stand behind its products. If you buy from Quick Ship Toner you are on your own with no recourse if you receive defective product.

Tried to get a tax exempt account set up for my 501 c 3 organization and was asked to send the tax exempt paperwork which I did then they wanted the W9 form which was sent, then nothing happened so I kept calling them but got no answers except that they needed the paperwork. When I told them I had already sent it they said they would check as they had not heard of the name(s) of the folks I had already spoken to. Then eventually somebody named Albert said it was all sorted out and I could now go ahead and order the toner supplies online but when I did it kept wanting to charge me the tax. So I called again and got somebody new and we started the whole circus again. They again told me the account was tax exempt but their computer system did not recognize it. After two weeks I gave up and ordered my supplies from Amazon. QuikShip's customer service sucks.

DO NOT BUY FROM THIS COMPANY! I ordered product per their website. They sent me something else. They insisted it was the same "type" of product, even though the cartridge was configured differently than the one I ordered. It took me 20 minutes with a smarmy representative who would not let me talk to a manager to convince them to refund my money. But they would not pay for the postage to send it back. After a month, when I didn't get my refund, I challenged the charge through my Visa card and they got me reimbursed. Then I went to Amazon and found exactly what I had ordered -- at way less money. Do not buy from this company!

This is my first and last time using QuickShip Toner. I placed two orders totaling 9 toner cartridges. I was notified that my orders were shipped but when they arrived only 7 of the 9 were there and the 7 toner cartridges came from 3 different locations with three different packing slips. When I called them I got a bit of a run around and then they told me that it looks like UPS canceled one of the orders which makes no since because how can a shipping company decide to cancel my order so I knew right away that this guy had no idea what he was talking about and just made up a lame excuse. He said he would look into it and call me back in a couple of days. Of course I never got that call. A week later I called again and was told again that the order was canceled for some reason that they could not explain and that they would track down the items and re-ship them. Another week later I call back again and I am told that the order was canceled because they are out of stock.... I said so when will you have it and he said if you need it now you best order from somewhere else. To which I replied, "I think I will be ordering everything from somewhere else from now on!!" Their prices are good but their service is terrible. I will just keep using The Toner Store like I have in the past. Their prices are competitive and their services is way better and they have always delivered.

We are a printing business and ordered some toner for one of our production machines. QuikShip Toner sent us the wrong part number, acknowledged they sent the wrong toner, told us they would email us return labels, and then NOTHING! Nothing for weeks! Nothing after contacting them multiple times about the order! This has been about 6 months ago and still NOTHING! Finally had to open up their cartridges and transfer toner into compatible cartridges just to get my use out of the $500 worth of toner I had ordered from them. Will never do business with them again!

Worst customer service ever. They charged my card after I had cancelled the order, and require payment to return the products which were cancelled already. Unwilling to help in any way for the inconvenience, or refund for the shipping to return the order which was already cancelled. Would not suggest buying from them ever. We will certainly not.

I have been trying to get a refund for a defective OEM part for my printer, that is still under warranty. Was told it would take 24-48 hours for the refund instructions to get to me. I asked if there was another way since it is a business printer and needed it up and running asap. was told I could order another one and get refunded for the original one. I have spoke to 4 pleasant people who have done nothing after 1 week. I just saw the vendor's response. For the record I called them today and they blew me off. I am having my cc company withdrawing the payment. They won't let me return the item.