QuikShip TonerReviews of quikshiptoner.com

If I could rate them lower I would. I have just had my SIXTH contact with them trying to get the refund that each very pleasant person, in previous chats and calls, assured me it was issued and was about to happen. It has been more than a month. I have spent many hours, in part because it can take 45 minutes (apparently they are *always* experiencing unusually heavy call volume!) to just reach someone. And then get put on "brief" holds that are not brief, multiple times while they confer with their supervisor. The chats do begin more quickly, but have not been any more effective. I ordered four ink cartridges, after failing to notice the teeny tiny print that said they were not name brand. Two arrived and did not work. The other two never arrived. After multiple attempts, I succeeded in getting a refund for the 2 defective cartridges, but they had to do something for me to get the refund for the remaining two. Weeks later, they have not managed to do what needed to be done. Believe it or not, that is the short version of the story. Today (6/19/2020) I am told I have been issued a refund, over a month after starting this with them. It isn't in my PayPal account, but it was just issued yesterday, so hopefully it will happen. Today, I insisted on talking with a supervisor and after being told I would receive a call back "today," finally got someone to talk to now. To his credit, I think he heard me - yes, I was frustrated, but I was also just trying to give feedback about how dysfunctional their business is and how absolutely atrocious their customer service has been. If you choose to try them, I hope your experience will be better than mine!! I have never written an online review before. I would never have thought to look for one before ordering from them. P.S. I subsequently ordered from Canon. The price was only a little bit more. They arrived quickly and worked. I have been working from home because of the pandemic. I just needed a functioning printer. I did not have this time to waste!! UPDATE, NEXT DAY - Still no refund in PayPal. Then I realized I have *never* had this kind of delay with PayPal in the many years I have used it. So I looked up the transaction ID QuikShip gave me. It turns out that is the transaction ID for the refund posted to PayPal for the first two of the four cartridges on *May 28th*!! I sent an email to the only customer service rep who gave me her email address (but, by the way, did not respond when I wrote her to say I had not received the refund within 2-3 days, as promised). I am not optimistic she will respond, but I asked her to forward it to the "lead" person I spoke with yesterday on the phone and plan to call him on Monday (today is Saturday). Trustpilot should really start a system of minus stars (-1 to -5), so I could rate this company more accurately!! 6-22-2020 - The saga that began on May 16th is finally over. The lead person responded to my email and he had arranged to have the remainder of my refund posted to PayPal. They should add up the time and money spent by/on their people to get absoutely nothing accomplished about what should have been a simple refund. In the end, the lead guy spoke to accounting and the refund happened immediately, demonstrating how quick and simple this all could have been.

I placed an order for my photo printer and never received email with my order number, a receipt or even a tracking number. I have absolutely no info about my order and can't even check their site for my purchase. I wouldn't even give them a star in this matter.

Don't waste your time or money with this firm. Order a new transfer belt from these folks since my local repair shop is shut down due to the Covid-19 pandemic, was quoted delivery by Monday 5/18/20. It is now 5/22/20 and they still cannot seem to get any kind of response from their "drop shipper" in Georgia. I have had to order from another company in order to get my printer back up and running. After 4 phone calls, they seem to just be giving me the runaround. According to the customer service reps, they have no way to actually call their drop shippers, they can only instant messenger the person who entered the order into the system and wait for them to respond? No respectable company operates in this way. Stay away from this place.

These guys don't deserve a star. Beware on this company. They shipped prinker ink that was 15 months expired. Email and phone call responses less than timely. They took 4 weeks to credit my account but did not credit shipping plus some of the sales tax. I had to travel to the local FEDEX office to return their expired product and then purchase a shipping container for the return of their expired product. TERRIBLE DOES NOT BEGIN TO DESCRIBE THIS EXPERIENCE!

DO NOT USE THIS COMPANY. They will send you the wrong product, then refuse to send you instructions for obtaining a refund. It won't matter how many times you call them. They will delay, delay, delay hoping that you will just swallow the loss of money.

Wow, this is blowing my mind with these bad reviews. If I would've seen them first, I would have never ordered with them. I needed a part for my Samsung. Amazon was more expensive, so googled the part and this company came up. Part was cheaper. I received in the time they said I would receive. Part was exactly what I needed and I was up and running. I will definitely order from them again when I need a part.

Ordered a set of Xerox inks (CMYK & Black). Yellow defective. Spoke with Customer service (which is a joke). She offered to replace it but it wouldn't arrive for about 1 week. When I explained that it means I'm unable to use my printer for that week she offered nothing other than "Would you like me to put in the order?" We asked to just refund the yellow and we'll purchase somewhere else she said we'd have to pay to ship back the defective item ourselves. So I'm forced to pay to get my money back for a defective item they shipped and cannot or will not replace for almost 1 week. Shop Amazon it's far easier.

Do your self a favor and do not order from these people. They are disorganized and truly dont care about customer service. I ordered 3 items, 2 showed up after getting confirmation that all 3 had shipped. Called them and was told, "Sorry the warehouse was out of stock but another warehouse has it and we can ship it out. Thanks but no thanks.