Bob Ham E.
Expect bad customer service and non working compatible items
I Order my toner like I always do from Quickship. I have been with them for years, never really any issues. I've been using them for both of my businesses without a problem. I just clicked on the easy Reorder button from my order history, but I received different product. I called customer service, they said no problem it's compatible, so they had me open two boxes of toner (I ordered 5) both not working. They said no problem we will send you the correct ones like you always had. That's great because that's what I wanted and paid for. The new order came in, but exactly the same toner as the previous order, all 5 incorrect. After one hour I was able to talk to supervisor to find out what's going on. They said, this is what they have right now and that's all what they can send out, even if they would loose my business. They don't care seems like it. Someone higher up needs to take charge of what the customer service reps are informing people about. On top of that I was told I had to pay for shipping them back (returning the toner for credit) if I wanted a refund. I'll take my business else where after years. Business owners, don't take your business to QuickShip. They don't care about customer service when there is an issue. BTW Quickshiptoner.com and inkcartridges.com are the same company. So stay away from both.
