Julie E.
Logo in Wrong Place
Had asked that the logo be raised from center on glass; proof of same was sent and approved. We had ordered several styles of glasses with the raised logo with no problem. Received the order and the logo was in the wrong place - they did not raise it. Was given some story about the size of the order dictated where the logo was placed, even though I had previously received several glasses with the raised logo. No attempt from them made to either replace the order or give a discount, nada. Just a basic "you have to accept this" message with no recourse.

