Quality Glass EngravingReviews of qualityglassengraving.com

Product was excellent!!! Shipping took way over a month to receive product....

Communication was not very good. I was sent an email of the proof but it went to spam so I never saw it. When I inquired I got no phone calls back. I finally got through to someone who was on his way to work to resolve the issue and at that point it as well taken care of.

I paid extra for two different engraving images. They used the same image on both sides even though I attached two separate images. They did refund the cost of the second engraving image, but it really ruined the gift because the images were designed to go together. Two other glasses I purchased with only one image turned out great.

Great engraving but sent me someone else’s glassware. Had to return that to get what I ordered.

The company was helpful to work with. But we purchased several dozen glass coffee mugs for our company just a couple months ago and many have broken already. They look nice, though.

Did not receive product ordered. Company refused to remake the correct product or refund my money. THESE PEOPLE ARE THIEVES!!!!! Shameful lack of customer support. They got my $47.00. I GOT NOTHING!!!!!!

I placed my order online 4 weeks prior to when I needed the glasses (order of 175 glasses). I had requested to receive confirmation on the artwork, and never heard anything. 2 days before the requested receive date I still hadn't heard anything, so I called the company. I gave them my order number and they indicated that the glasses I wanted were on back order. Shouldn't I have got a call as soon as they had found this out, instead of me having to call and find out. They offered to do a glass they had in stock and ship it same day. The final product turned out great, just wasn't what I had originally wanted. I think they need to work on their communication.

The product was good. Customer Service needs some work. In the course of placing my order, three different agents communicated with me. Instructions I gave to the first agent regarding where to ship the product were not communicated to the others, and my order was shipped (at the cost of over $400) to the wrong state. When I got the notice that it was being shipped, I called to try to stop the shipment until the correct location was identified, I got an automated answering service and never got a call back. So now I am faced with getting this large shipment to a location 1500 miles away.