Quality Glass EngravingReviews of qualityglassengraving.com

Just disappointed and frustrated. The glass material itself is cheap. What they call printing is awful and can barely be seen. They egregiously overcharge for shipping (I know the costs are up thanks to current political decisions) but they are up-charging the shipping by at least 50%. I looked at the cost for a USPS ground shipment from where they are to where I am and the top end of that range was 50% less than what these people charged. I know they are a small business, which is why I ultimately decided to buy the glass with the inflated shipping. But the glass sucks. I wouldnt order from this place.

LATE DELIVERY! I ordered engraved glasses in plenty of time for our social gathering, but since the ordering process didn't designate an expected delivery date, I called to see if I needed to adjust my chosen delivery method/speed. I also had listed the date I needed them by in the special instructions when I ordered. Chris assured me that they would be there before the event. I then called a few days before the event because I hadn't heard anything and the website still didn't list an expected delivery date. Chris assured me that he would use 2-day shipping and that they would be there on time. I had to change the delivery location to our venue site, since now they weren't scheduled to arrive until the morning of the event. THEY DIDN'T! Chris sent me a late morning email the day of my event to let me know that they'd be late. So instead we had to drink wine and beer out of plastic cups. It just doesn't matter how nice the glasses were since they weren't there on time for our team members to use. I didn't hear anything further from Chris. This is some of the worst service I've ever received. I'll never order from Quality Glass Engraving again!

Do not use this company!!! Middle of October 2021 ordered 5 engraved glasses for Christmas gifts for 5 male coworkers. Email with proof was sent to me but wasn’t what I had asked for got the proof corrected. Beginning of November received the order. The engraving was not as ordered. They re did the order. Finally received the order December 7. Only received 4 glasses. They are for Christmas gifts for 5 coworkers. Receiving 4 glasses makes this useless. Need 5 the same. They advised will only refund me for the one glass I didn’t receive. Can’t get a single glass to me in time. I advised that wasn’t good enough as I have now had to do an entire separate order with another company. Asked if they would refund half the order because I am stuck with 4 glasses that I cannot give out as gifts. They advised cannot do that. Avoid this company

Horrible products. Worse customer service. Did not meet my deadline. Ignore emails when they sent the wrong product. Did not offer a refund. I wish I would have orded from another company.

This company went above and beyond with customer service. I was nervous about my order getting to me in time for my daughters graduation. My nervousness became multiple emails to check on the progress of my order. Each email was answered the same day with an update on the progress of my order. Needless to say they arrived with plenty of time to spare, and the quality wa s perfect. I highly recommend Qualitu Glass Engraving.

Quality!!! Can't wait to give my friend his mug. He's the right, I'm the lefty. Thanks for accommodating us. Karen Riley

Fantastic Customer Service! Speedy turn around... Excellent product.

From design, order and delivery. Outstanding customer service and product received on-time. Customer service rep and operations manager were super helpful making sure that the customer needs are met. Very impressed and definitely recommend "Quality Glass Engraving," for any event or occasion special orders. They know how do great quality work and customer service.