QrongeReviews of qronge.com

Response from QrongeAug 3, 2026

Hi Jacqueline, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how disappointing it must have been, especially since the bike was intended as a birthday gift. Receiving a shipment with missing parts and cosmetic damage is not the experience we want for any customer. We also sincerely apologize that the replacement shipment did not contain the correct components, which further delayed resolving the issue. While replacement parts are sometimes shipped separately from different warehouses, sending incorrect parts is not our standard, and we understand the frustration this caused. Our team has been working to identify the correct replacement parts and arrange a proper solution as quickly as possible. We understand that the waiting time has been much longer than expected, and we sincerely regret the inconvenience this has caused to you and your family. We value every customer's feedback because it helps us improve our quality control and fulfillment processes. If your case has not yet been fully resolved, we encourage you to continue communicating with our support team. We remain committed to providing the correct parts and following your case through until it is properly resolved. Thank you again for bringing this to our attention, and we appreciate the opportunity to make things right. — The Qronge Team

Response from QrongeJul 30, 2026

Hi Dorothy, We're sorry to hear that the bike did not meet your expectations, and we'd like to clarify several points for the benefit of other customers reading this review. First, regarding the additional $35 mentioned for "white glove service," this fee was not charged or collected by us. Our order records do not show any such service purchased through our website. Under normal circumstances, standard delivery to the shipping address provided by the customer does not require any additional payment. If a carrier or third party requested an unexpected fee without your prior authorization, we encourage customers to report it to the delivery provider, and we are always happy to assist with investigating the situation. Regarding the condition of the package, we do not sell used or refurbished bikes as new. Every bike is shipped brand new from our warehouse. During our email communication, the return request was not based on a product quality issue or shipping damage. Instead, the primary reason provided for the return was that the bike's size was not suitable. The product dimensions are clearly listed on our product page so customers can review them before purchasing. We would also like to clarify the return costs mentioned. The $1,690 referenced was not the price of a single e-bike. The order included two e-bikes, two spare batteries, and promotional accessories. As a result, most of the nearly $700 deducted consisted of return freight charged by the shipping carriers, particularly for lithium batteries and large e-bike packages. These transportation charges are paid directly to the logistics providers—we do not profit from them. The remaining deduction was applied in accordance with our published return policy because one of the e-bikes had already been assembled and used, making it ineligible for resale as a new product. Before processing the return, we provided a detailed breakdown of every applicable fee via email, and the costs were fully explained in advance. Finally, we want to reassure future customers that we do not charge customers for returning products that are confirmed to have manufacturing defects or quality issues. When a verified product issue exists, we take responsibility and resolve it under our warranty and after-sales policies. We appreciate all customer feedback, and we remain committed to transparent communication and fair service. If any customer has questions about sizing, shipping, or our return policy before placing an order, our support team is always happy to help. — The Qronge Team

Response from QrongeJul 30, 2026

Hi George, We are sorry to read about your experience. However, after reviewing the details of your review, we were unable to match it with any order or support case in our system. We would also like to clarify that Qronge primarily sells electric bikes in the U.S. market, and we do not currently offer products priced at £45 or sell directly in the UK. Based on the information provided, it appears that this review may not relate to a purchase from our company. If this review was posted in error or if you believe you did purchase from Qronge, we encourage you to contact us with your order number or the email address used for the purchase. We will be happy to investigate the matter thoroughly. At Qronge, if a shipment is genuinely lost during transit, we work closely with the carrier to investigate and assist our customers in reaching a fair resolution. We take every legitimate order and customer concern seriously and never dismiss verified shipping issues. We remain committed to providing responsible customer support and appreciate the opportunity to clarify the facts for future customers. — The Qronge Team

Response from QrongeJul 9, 2026

Hi Cleandra, We're very sorry to hear that your experience hasn't met your expectations. We understand how frustrating it is to have your e-bike stop working after such a short period of use. This is certainly not the experience we want for our customers. We'd like the opportunity to investigate the issue and help you get your bike back on the road as quickly as possible. Our technical support team is committed to diagnosing the problem and providing the appropriate solution under our warranty policy. If you haven't already, please contact us at [email protected] with your order number and a brief description of the issue (photos or a short video would also be very helpful). We'll prioritize your case and work with you until it's resolved. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. — The Qronge Team

Response from QrongeJun 30, 2026

Hi Josh, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with your X1 Spark and understand how frustrating it must have been to encounter these issues so soon after receiving your bike. The intermittent power reduction you described is not the experience we want our riders to have and may indicate a component or connection that requires inspection. Regarding the kickstand, we also appreciate your feedback, as customer input is valuable in helping us evaluate and improve our designs. We're especially sorry that our communication left you feeling unsupported. Providing timely and helpful customer service is important to us, and we regret that we did not meet your expectations. If your case has not yet been fully resolved, we would appreciate the opportunity to review it again. Please contact our support team with your order number, and we'll work with you to identify the cause of the issues and provide an appropriate solution as quickly as possible. Thank you again for sharing your experience. Your feedback helps us improve both our products and the service we provide. — The Qronge Team

Response from QrongeJun 30, 2026

Hi Brandon, We're sorry to hear that you're disappointed with your experience. We understand how frustrating it is when a product doesn't meet your expectations. We take the quality of our e-bikes and our warranty service seriously. Our warranty is designed to provide support for manufacturing defects, and our customer service team works to resolve issues as quickly and fairly as possible. We're sorry if we fell short of your expectations in your case. We'd appreciate the opportunity to better understand what happened and see if there's anything we can still do to help. Please reach out to us with your order number or contact our support team directly, and we'll review your case again. Thank you for your feedback. It helps us continue improving both our products and our customer service. — The Qronge Team

Response from QrongeJun 12, 2026

Hi Julie, Thank you for your update. We sincerely regret your continued frustration and understand your disappointment regarding the delay in receiving the replacement throttle. We would like to clarify that the bike itself is not experiencing a major mechanical or electrical failure. Based on the information provided, the issue is isolated to the throttle component, and our team has arranged a replacement part at no cost to help restore the bike to normal operation. Unfortunately, due to temporary inventory shortages, the replacement throttle is currently on backorder, which has resulted in a longer wait time than we would like. We sincerely apologize for this inconvenience. We understand that your son was looking forward to enjoying the bike and that the downtime has been frustrating for your family. While we recognize your concerns, our support team has continued working within our warranty policy to provide a resolution and remains committed to assisting until the issue is fully resolved. We value every customer's feedback, as it helps us improve both our products and service. We appreciate your patience and welcome the opportunity to continue working with you toward a satisfactory outcome. — The Qronge Team

Response from QrongeApr 8, 2026

Hi Alicia, Thank you for bringing this to our attention. We would like to clarify the situation regarding the throttle replacement for your son’s Spark X1. The delay was due to a temporary stock shortage of the throttle component, which impacted our ability to dispatch the replacement promptly. We understand how frustrating this has been, especially with the bike being unusable during this time. The replacement throttle has now been shipped from our warehouse and is currently in transit to you. Once it arrives, the installation is straightforward and should restore normal functionality to the bike. We sincerely apologize for the delay and the inconvenience caused. If you have not received tracking information or need assistance with installation after delivery, please contact our support team with your order details so we can assist you promptly. Thank you for your patience. — The Qronge Team