Pyle Audio Reviews | Read Customer Reviews of pyleusa.com

Pyle Audio Reviews | Read Customer Reviews of pyleusa.com

Pyle Audio reviews

385 approved reviews, newest moderated first

Kris M.
Apr 2, 2025
I had an issue with a component not…
I had an issue with a component not functioning. I called the warranty department and within a few minutes a replacement was on its way to me! Awesome customer service!
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Ken
Apr 2, 2025
Excellent company
Excellent company. The product is of good quality, I was very surprised. Great price and super-fast shipping too! Great overall online experience. Thank You!
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Eddie S.
Apr 2, 2025
Pyle doesn't test their products fully…
Pyle doesn't test their products fully before they ship them out of the factory. I purchased 2 times now, "Rack Mount Studio Pre-Amplifier - Audio Receiver System w/ Digital LCD Display Bluetooth FM Radio Recording Mode Remote Control USB Flash or SD Card Reader Input and Output Jack - PPRE70BT" Both of them were defective. Neither one had a functional tape monitor function, and the second one didn't have a functional tape out either. I have a third one coming tonight. Pyle should start paying me to test / QA their products. There's no way to talk to anyone on the phone. If the third one doesn't work either, I'm going to simply give up on Pyle all together.
Response from Pyle AudioApr 2, 2025
Hi Eddie, We’re very sorry to hear about your repeated experience with the PPRE70BT units and the inconvenience it’s caused. This is certainly not the level of quality or service we aim to provide. Although every product goes through quality checks, it seems an unfortunate oversight may have occurred in your case — and we sincerely apologize for that. Please know that Pyle does offer phone support — you can reach our team directly at 📞 (718) 535-1800. We’re here to help troubleshoot, arrange a return, or assist with a replacement if needed. Thank you for your patience and for giving us another chance.
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Nicola O.
Apr 1, 2025
ordered the wrong item
ordered the wrong item, contacted them and was told to send back which i did immediately upon arrival, have now emailed numerous times to advise of product being returned, provided tracking to prove it was delivered and they refuse to acknowledge and refund me. In response to your reply, I tried using your online chat today and after wasting 45 mins with someone named Rommel who couldn't be arsed even answering the chqt, someone else named Shiyori told me to just wait for a response... worst customer service ever...
Response from Pyle AudioApr 2, 2025
Hello Nicola, We’re truly sorry to hear about your experience and the trouble you’ve had getting a response regarding your return. That’s not the level of service we aim to provide, and we completely understand your frustration. If you’ve already returned the item and provided tracking, our team should be following up promptly. We’d like to make this right — please give our customer support team a call at 📞 (718) 535-1800 or contact us through our website at https://pyleusa.com/pages/contact-us, and we’ll prioritize resolving this for you. Thank you for your patience, and again, we apologize for the delay.
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Hol
Apr 1, 2025
The product is not properly advertised
The product is not properly advertised. I feel I was overcharged or bait and switched.
Response from Pyle AudioApr 2, 2025
Hi there, We’re sorry to hear that your experience didn’t meet expectations. We strive to provide clear and accurate product descriptions, and we never intend to mislead our customers. If you believe there was a pricing or product listing issue, we’d really like the chance to look into it and make things right. Please feel free to contact our support team at 📞 (718) 535-1800 or via our website at https://pyleusa.com/pages/contact-us. Your feedback is valuable, and we appreciate the opportunity to improve.
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Cecil L.
Apr 1, 2025
Great customer service!
Fast, friendly customer service.
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Salah O.
Mar 30, 2025
Great experience
Great experience Very good replacement under warranty
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Bryan
Mar 29, 2025
exactly what I wanted
Found exactly what I wanted for a great price. Looks good, has all the features I wanted and then some....
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