puzzlesup.comReviews of puzzlesup.com

I inadvertently entered my daughter’s address with two of the street numbers backwards. The delivery of the original order was well within the projected delivery date and while I tried to stop it via the post office, it fell over Labor Day weekend so there was no one to contact. Still, I was able to contact customer service and they responded quickly, allowing me to just pay the new shipping cost to my home address (I was visiting my daughter so didn’t want them there after that date). Anna stayed in contact with me throughout the process and confirmed the shipping information once it was updated, then confirmed the day it arrived even on a weekend. My entire (two part) order arrived in good condition, and in sealed packaging. I’ve done two of them so far and the pieces are in good shape and none are missing (an issue someone mentioned in another review, so I checked specifically for this). Also TrustPilot doesn’t give me an option to add photos (per a noted request in another review). I will post some if it allows.

I recently placed an order with puzzles up and after a few weeks I received notification that my order had been delivered, but it had not. I was starting to think that I had been scammed once again by an online offer. After contacting the puzzleup support email address, I received a prompt reply from Anna and then the very next day my order was delivered. The support service is great. Might want to check your shipping procedures.

Fantastic quality, would definitely order again. One stop shop for Xmas shopping.

I put in an order for some puzzles. The illustrations looked so good. I went on Trustpilot when I thought I would double check that I did the right thing. I also logged into the Shop app as requested. In the Shop app which PuzzleUp asked me to log into. It states that the puzzles have been delivered. This is incorrect. I have had no delivery nor have I received an email or text to tell me that I was due to get a delivery. I have found a confirmation with an order number. I will wait to see what comes.

Why with the reviews there are no pictures of any puzzles! Supicious too is that the answer to the review is always the same....makes me question this whole "delivery of this PuzzlesUp site". UPDATE: The reason for this review is because usually someone in the reviews will post pictures of their purchase and there is nothing; feeling of fakeness. On top to the answers to each review seems like a standard reply not something more to the review itself or switching up each time. I do give credit with their customer service because they were very prompt to deal with this review. I want to purchase I am not comfortable with the reviews.

I still don’t have them. As of 9/20

I have gotten a bit leery about ordering products online lately so I was really pleased that they use PayPal. I would rather pay cash so to speak than put it on credit. It also helps with sorting out any issues if you have them. I live very rural and mail delivery is slow out here, so I always expect to wait. I made one inquiry about my order and had the fastest reply from the nicest person and my parcel was here two days later - it had been on route. I ordered these for gifts for my g-girls - the colours are outstanding, the images beautiful. I swear every image reminded me of someone I knew. A lovely online shopping experience - the puzzles come in different sizes, I ordered small ones, just a nice stocking stuffer size.

Everything went exactly as claimed. I got my order and the puzzles are spectacular, real pieces of art. My friends receiving some as gifts will be delighted!