Puritan's PrideReviews of puritan.com

Several years ago we discontinued buying Puritans Pride because of their lip service rather than customer service. That incident had to do with product never received...and not the first time. Fast forward, to January 28th 2018 when I placed an order. My order was delivered by UPS somewhere, but not in my city. Dealing with them is like, "We'll replace your order in 5 business days" Unacceptable as I have already gone 2 days without 2 of the supplements. Cancel my order and refund my money. "That will be done in 4 business days." But you took my money in a matter of seconds. Not the first time. They have chronic customer service issues, but they "are very sorry for any inconvenience you may have had." But they don't admit errors or try to make things acceptably right.

They never acknowledge their mistakes...the arrogance they display is on par with their stupidity....AMAZING. Continual website issues.

Dishonest. Make you pay for shipping. Shipping takes forever. They promise less than a week. Haven't received my order in a week and now they tell me they don't have one of the products...after they shipped? Rip-off company. Won't be ordering from them again.

Ordered one bottle on Dec 15,2017. Said ship 3 to 8 business days. Today is Jan. 4, no delivery. Called company. Said oh, 3 to 9 days, huh. Asked for another supervisor and he said oh, 3-4 weeks to Hawaii. Requested credit. Sure, but no aloha. I need to make trip to po to return, if I ever receive it. Have told my friends to not order from this company. Very poor customer service.

I ordered fenugreek. And i can feel the difference so it contains the vitamin itself

I was waiting for a Q10 coin Q3 I was waiting for three months, but I was not sure the product was canceled, but I was always assured that it will be in stock for two or three weeks. I asked for a refund, PayPal sent a new address, because I did not use the old one anymore, they sent me money, of course, to my old PayPal. So I have neither product nor money.

Ottima azienda, compro da loro da 12 anni e anche quando c'è stato qualche problema hanno subito provveduto a rimediare. I tempi di spedizione sono un po lunghi (dai 10 ai 20 gg) ma è comprensibile. Purtroppo è da Agosto 2017 che la dogana e il servizio sanitario di Milano mi ha respinto la merce. Ho provato a fare un secondo ordine, stesso risultato, almeno ad oggi ho ricevuto i moduli da compilare e rispedire ma suppongo che non potrò avere la mia merce. Confido solo nel fatto che Puritans mi risarcisca il mancato recapito come ha fatto x l'ordine di Agosto. Ovviamente non comprerò + dall'america. PS: Le vitamine e gli aminoacidi fatti analizzare in laboratorio contenevano esattamente il dichiarato!! Numero 1!

They "upgraded" their website and corrupt many peoples database including mine. Yes, this can happen and it was no big deal when they shipped my package to an undeliverable address. I waited about 10 days and heard from them, they were to reship. I corrected my shipping information in my account information. It was confirmed in an email from their "support" department. Like I said no big deal. I waited an additional 8 days and got a bad report on the tracking number with UPS. The tracking of the package was again under "exception" and not to be delivered. I immediately contacted UPS and asked them to hold the package of which I picked up the next day. I I reported the issue to their customer support with a promise of an answer with in 48 hours. There has been no answer in over 9 days! I understand catastrophes can happen to any business but to deny a faithful customer any reply at all is nonsense. Why have customer service if they are only getting paid to read messages? Very, very disappointed! I waited an additional 8 days for my replacement - TOTAL of almost 1 month waiting for what I could have bought at Walmart. Do I need the hassle?