Puritan's PrideReviews of puritan.com

After many years of satisfaction I am discontinuing because of poor customer service. When you are lied to it raises a red flag and then charged for an item that they just said wouldn’t be available for another 3 months it shows the company is going downhill.

I have been loyal to Puritans Pride for years. But something has changed in the last year. Their product quality is going down. Their service is bad. They have traded many quality supplements in for flashy packaging and supplement "blends". I am so disappointed. Another company ruining their product to squeeze out some profit.

I have ordered from Puritan's Pride for years, but will not order from them again. I placed an order that I was supposed to receive by 12/31. From the tracking info, I could tell that the package was bogged down & hadn't gone anywhere for several days. Another order was processed on 1/15, but now one of the items I ordered was no longer available. And to top it off, when I called several days later because I never received a tracking #, found out that even though I was provided an order #, the order was never placed. So, then another order was placed & I finally received it 1/28. The third order was supposed to be sent expedited shipping due to the previous delays, but it was not. It was sent regular mail via UPS. I think Puritan's Pride is a good company & has a good product, but their customer service has suffered greatly in recent years. Most of the reps are very hard to understand & have a hard time speaking understandable English.

I ordered vitamins from Puritan's Pride for several years and I thought it is respectable and reliable company, but... I live in Russia and I have to pay for international shipment. That's why I always try to order for about $100. It is clear, if I buy 1 product with $10 price and pay $17 for the shipment in fact I get that product for $27, but if I buy 10 pcs for $100 and pay $25 for the shipment one piece is $12.5. They sent last package without some ordered product. Nobody told me before the package was sent that some position is out of stock. If they did - I would change order and keep average cost of vitamins including shipment in a resonable limits. But they didn't warn me and informed me when I could change nothing. They refunded money for the absent position but as a result I've bought vitamins 50% more expensive (with a glance of shipping cost) than I ordered! Nice difference! Moreover, shipment cost with such a cut order had to be cheaper but they didn't cut it for the less weight. I wrote to Customer Help explaining situation. I hoped they compensate my loss by some way but the answer was "We are sorry, bla-bla-bla, please order again." Who would buy again after that? I don't want to get vitamins 50% more expensive than I paid for. Shame on you, Puritan's Pride! P.S. After this review I got reply from the company. They refunded $5 for wrong shipment cost and sent $5 as apology. Nobody in Puritan's Pride tried to calculate how much I really lost. I wrote to them again with detail calculation but they don't need to keep loyal customers: still no answer.

llevo años comprando, tienen muy buenos productos y a precios asequibles, el envío llega siempre puntual lo unico los gastos un poco altos

I have been a customer for years without any major problems this time they shorted me 6 bottles of CO q10, when I called they told me that that was excluded in the sale. I told the guy on the phone that I had the flyer that came in the mail showing CO q10 and they refused to make it right. As far as I'm concerned that was false advertising and I will never do business with them again. THEY DON'T CARE ABOUT GOOD CUSTOMERS.

I ordered vitamins online. They charged my card but I never got an order confirmation. I called and they said the order did go through and gave me an order number. A couple of days later I noticed that the charge was gone from my card. I emailed the company. The website says that you will get a response in 48 hours. I emailed on 10/2/19 and was finally contacted on 10/8/19. The woman said that the order was never completed and she would help me place a new order and give me free expedited shipping for my trouble. She then told me my total would be $37 more for the same product I had ordered originally. She did correct that and gave me my new total. When I got the email confirmation for my order it was more than what she told me because I was charged for the shipping. I checked my card and sure enough, it included the shipping charge. I have been ordering vitamins from them for years with no issues but I will never order from them again. Absolutely horrible customer service.

I am finding completely formed PP's SAM-E pills in my poop! I understand that they are enteric coated. From my research, this means that the pill does not dissolve until it gets to the intestines. Seems that is not happening. As a test, I dropped one into a glass of water and 24 hours later, no change. Emailed PP and asked them are they aware of this and why it is not doing what it is supposed to. The only thing I got back from PP was a return label apologizing that I did not like their product.