William M.
This may be ok in China, it's not here,
I first purchased Pure Plus filters for my refrigerator on Amazon. They sent the wrong ones. I returned them at no charge to me and received a refund. I then contacted them directly, providing my refrigerator model number and information about the filter I was replacing. They responded in an email with a link to their website showing the filter I should order. I told them it was the same model I'd already found did not fit. They replied, assuring me again that it would fit. Giving them the benefit of the doubt, believing I could return them if they did not fit, I ordered from them directly, and as before, they didn't fit. I contacted them to inquire about returning them and receiving a refund. That started a multiple email discussion, each time with them refusing to refund the purchase price unless I paid for return shipping. I told them I would not do that; it was their error. The only reason they refunded the purchase price for the Amazon order, including paying for return shipping, is that Amazon required them to do so. Stay clear of Pure Plus and Aquazon Solutions, Inc., the Chinese firm that makes these products. There are many reputable Chinese companies; this isn't one of them.
Response from PUREPLUSAug 22, 2025
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. Your feedback has been shared with our support team, and they will reach out to you via email to help resolve this issue as soon as possible. Once again, we apologize and thank you for your patience and understanding.