PUREPLUSReviews of pureplusfilter.com

Good price. Good service

I purchased the "5-In-1 Bottom Loading Water Cooler Water Dispenser with Crushed & Chewable Ice Maker, Child Safety Lock Inset" on 12December2024. A month went by without any tracking information, so I emailed asking for an update on shipping. I received a response with tracking on 15January2025. The Water Cooler was delivered 19January2025 (over a month later) with a broken door latch. I emailed again asking for a replacement latch to fix the Water Cooler. I received the replacement part a week later, fixed it and started using my machine. Barely seven months go by (28August2025) and the Water Cooler stopped making ice and putting out cold water. I emailed the company again advising I had completed all troubleshooting per the manual and asked what my next steps were. I was emailed back promptly asking for videos of the machine in operation so 'they' could "accurately identify the problem". {Not sure how a video could show that cold water was not being put out or ice being made} but I sent multiple videos and pictures showing everything I could. I was emailed back and advised to troubleshoot more (processes I had completed multiple times). To no avail. After multiple emails back and forth over the course of two weeks, I was advised the issue was the compressor and "unfortunately, this would require a professional to replace the compressor, but at the moment that isn't possible. Since the machine has already been in use for over eight months, I'm very sorry that we're unable to offer a full refund." However, to thank me for my continued support and patience they would send me a new machine if I paid an additional $80. I responded on 11September2025 advising the machine was faulty within the first SEVEN months of use at no fault of my own and that I did not deem it appropriate that I pay any additional funds. And that I would gladly accept a replacement (with shipping the faulty machine back to the company) or a full refund. I have not heard back. Today is 20September2025. Almost a week and a half later and still no resolution or working machine. I will not be doing business with this company going forward. UPDATE: A generic response was received from the merchant on TrustPilot over a week ago stating I would be contacted however, no such contact has been made thus far (07October2025).

The website was informative and easy to use

It only took a single email to them for my issue to be resolved. I got a very timely and helpful response with multiple suggestions as to how to resolve my issue. Couldn't have asked for a better experience!

I had a great customer experience with Iris. My needs were addressed in a timely matter. The price of the product is great and I will be shopping PurePlus for my water filter needs.

Iris provided such a great communication service during the transection and everything got taken care in timely manner.

So far the product has been good...ordering and delivery spot on. Cannot complain.

Received the product that doesn't fit, therefore I should not be responsible for paying for the return. This company will not respond to emails. DO NOT ORDER FROM THEM UNLESS YOU WANT TO LOSE MONEY. Can not speak to a human. THEY SUCK