Pure Paw LabsReviews of purepawlabs.com

My initial experience was less than great. My first shipment was supposed to arrive and was delayed.. I messaged the company and was asked to have patience to allow for shipping which I gave. They gave me an $10 in store credit for my experience.. 3 weeks later there was still no movement on the shipping.. the tracking number information hasnt changed in 3 weeks. I messaged the company again they said they were sorry for my experience, wanted to make it right, and they were going to investigate the issue.. they sent me a new shipment with tracking number provided again. They gave me another $10 in store credit and personally wrote back and apologized and provided the new shipping and tracking info.. the estimated arrival date was Tuesday, Sept 8.. it did arrive that day. That same day I received an email that my subscription was going to renew and another shipment was going to be sent and my card charged the next day.. I emailed the company again in a reply from the previous email, asked them to check into as I didnt feel I should be charged for a subscription when I never received the original shipment and literally just got the replacement that day. I said I wanted to ensure this product works first before I order more.. The representative that had been emailing me back from the start, Sheerah, agreed with me and paused my subscription, cancelled the subscription order that was going out and refunded my account the amount it charged.. throughout this entire time of dealing with everything from the initial order, to the end, she was great! She was professional, empathetic and genuinely seemed to want to ensure my bad experience initially was turned around.. it was she really did a lot for and it amazes me that I was able to communicate with the same individual each time I messaged. Coming from someone who has been in customer service/customer experience, its almost impossible to work with the sane rep each time.. im very grateful for Sheerah's assistance in making things right with this whole situation.

My Frenchi “Rollie” no longer smells or chews his feet. I soak his food and sprinkle it over top…..this keeps him from “blowing” the powder off his food. I started on a twice daily dose for a couple months and now he is on one scoop once a day for the last several months and is doing great! The only suggestion where you could improve would be the packaging, the bag can be messy and if any powder gets in the reclosable strip…..it doesn’t stay closed. I transfer the entire bag into a secondary container upon opening. I intend on using this for his lifetime!

My dog - a 13 yr old Bluenose pit, no longer has stinky farts, is not chewing & scratching herself. She does lick her paws some but not like before. She had been on Apoquel for a long time (2yrs or so). I'm so glad this is helping her.

Very helpful customer service and all natural product ingredients. Early on yet, but pets' stomach issues seem to be calming down.

I think the PurePaw Labs all in one daily supplement is great in that it's an easy way to give reluctant dog's healthy supplements without struggling. I gave 4 stars rather than 5 because I had to pause using it for a little while because my dog has a gastrointestinal virus (completely unrelated to the Pure Paw supplement).

This product is benefiting our GSP by taming some of her itching. The company is not overwhelming me with emails. We are currently getting auto deliveries. All is working very well.

Since the use of Pure Paws, and after trying other products, I have noticed less foot licking. It was continual and it is now only occasional and sporadic. I'd love it to totally remove yhe itchiness, but I'll take this as a win!

I ordered 5 and only received 3. I had communication through email and received 3 emails stating, "we will review with our fulfillment team and get back to you." Never received anything back.